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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 9,590 reviews
  • Rated 5 out of 5 stars

    Theater components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theater componentsTurned out great. Both Sony 85 inch TV and audio equipment for in-house stereo. Installation by David and Scott were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came out did a great job with for use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assisted in advice re: accessory hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representatives were very helpful and professional when they came out to my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great deal, Total Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a necessary product and I am so happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with analysis given to me. Always a big help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad people are pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job by a very knowledgeable tech. I plan to use them again on my next project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed the tv and surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys that knew what they where doing very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was awesome at supporting my repairs - well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, Ian, fixed our entertainment center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ian, Geek Squad, did an awesome job! Thanks to Ian for fixing/making adjustments on our receiver and speakers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The 1st visit was NOT enough...took 2!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for troubleshooting TVs at my 95+ yr old father's home. He receives air-antenna TV and although 1 TV was set up I expected (wanted) all his TV to be evaluated for signal issues. This took a 2nd appt to resolve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job fixing our television signal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek, Chris took great care to troubleshoot and explained the best options He was able to fix the issue and get us back in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did not make us feel stupid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was so helpful. Went over every detail. Thanks for the help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Update Software settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent updated my eero mesh router settings for optimum performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grest Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Friendly and courteous service. On time and worked fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar correction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and fixed my problem on their first visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rewired my system and explained why they did it showed us how to use the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the television and ensured that it functioned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent & Manager explained that my Total Tech did not cover prior purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was wonderful Very knowledgeable He helped me alot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted our tv and connected services. Very professional and friendly.

    I would recommend this to a friend