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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 292 Showing 5,821-5,840 of 9,590 reviews
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my TV and set it up. Was very pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added Apple to TV and reviewed connectivity for all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Pro's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad knew what they were doing. I trusted their knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent troubleshooted my computer as well as tuned it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my WiFi issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service provided and knowledgeable skills demonstrated

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad very polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very knowledgeable and polite. She made sure I understood before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did everything we asked of him and was very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV in record time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and got our TV connected!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He came, he saw, he left

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician showed up, fixed my problem, and left .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted our tv and connected services. Very professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service friendly and knowledgeable, on-time, quick turnaround

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fix my sound so it comes out my home theater SYSTEM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated laptop customer service, Geek Squad, Aaron and Josh were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they set up the Roku system and were very efficient and knowledgeable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do and I have purchased this product before. I am very happy with it and will continue to use it everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad, specifically Chris in Portland store, coordinated wiring our whole house and suggested products. Thrilled with the outcome. At about 35% of smarthome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job They were very professional. Trouble shoot and they made recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent & Manager explained that my Total Tech did not cover prior purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BB team did a great job figuring out my home theater system! I really appreciate their efforts and help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent quickly corrected the issue with our sound system.

    I would recommend this to a friend
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