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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 293 Showing 5,841-5,860 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated laptop customer service, Geek Squad, Aaron and Josh were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new printer so quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and knowledgeable about product. Also very courteous and patient with all my questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad undersood the problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents identified the issue with my outdoor speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad sound bar/woofer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents found the problem with my sound bar quickly. Agents were cordial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting multiple devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have so many devices and a new remote that needed programing that needed troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LUSA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional prompt service. Took time to make sure every concern was addressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amanda Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed dryer and gave me time to clean under old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use the Geek Squad's advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered my questions and gave me the advice I was looking for. Professional and accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they set up the Roku system and were very efficient and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service very neat and considerate of others valuables

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad helped..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult mounting problem done well. Didn’t connect VCS.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    surround

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was good and stuff like that there. You see 'n' stuff?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very courteous and helpful answering all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my tv nicely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything went fine, the agent was helpful and nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service friendly and knowledgeable, on-time, quick turnaround

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick did a great job. He is a real asset to the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox X connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got my Xbox X connected and explain how to use. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad addresses my streaming issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt, knowledgeable and fixed my issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was outstanding. Unfortatuly the wrong part was sent from Samsun

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service replacing my hard drive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and knowledge replacing my hard drive and reloading my software.

    I would recommend this to a friend