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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 296 Showing 5,901-5,920 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad kudos !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and Skyler did a very professional job. Pleasant and knowledgeable also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install 6 color canon printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    INSTALLED CANON PRINTER, DONE QUICKLY, REMOVED OLD PRINTER, VERY HELPFUL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service! They diagnosed the problem and corrected it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer came and set up the tv I purchased and set up the speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved my TV problems expeditiously

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, courteous and expert response! Great support!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting tv settings

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color on my new 65" tv was not remaining set when I changed channels. The Geek Squad tech did a great job adjusting the settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek Squad follow-up support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent helped us understand how to use our new home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cute

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service and professional service and services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My surround sound was not eorking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent spent considerable time to ensure my problem was corrected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and did an excellent job installing everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shoot successful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician successfully found our problem. Unfortunately, we had to purchase a new receiver, but at least he got to the bottom of the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use the Geek Squad's advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered my questions and gave me the advice I was looking for. Professional and accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting multiple devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have so many devices and a new remote that needed programing that needed troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help with TV, Apple TV and Remote control issued.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both service agents were friendly and knowledgeable in what I needed for completion on my TV, Apple TV & remote issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Corrected my connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member did a great job. I am totally satisified

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shot TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent examined and explained causes of issuues on TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation and directions!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job! Neat, friendly, knowledgable and patient explaining everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed on wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was done nicely. Very nice young men who installed everything. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved my problem QUICK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent brought my soundbar back to life!! Very professional and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they knew what they were doing. found the problem very quickly and fixed it.

    I would recommend this to a friend
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