4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 298 Showing 5,941-5,960 of 9,590 reviews
  • Rated 5 out of 5 stars

    a great item to have for any problems with the TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always ready to help and i highly recommend it for the price and a must have geek squad service whenever needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV that we screwed up.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and reset some items. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv very quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my tv and set up my fire stick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shoot tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service very personable technicians problem solved

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad visit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected by Roku stick and walked us through understanding out TV operations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nick is great. Highly recommend him

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had geek squad out to do several projects. I ask for Nick because he is the best. He is meticulous and pleasant to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zach was very professional and great rep for Best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, polite and helpful service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my Sonos to my tv and showed me how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will come and fix all your troubleshooting and help you gadgets running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great they helped me through the process and quickly resolved our problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service as always. always on time and always very very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help when needed!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great assistance for making sure that my installation is up to standard!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successfully diagnosed problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent successfully diagnosed a problem with my TV audio system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent quickly understood our TV problem and solved it immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    when you need the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHEN YOU NEED A SET UP OR A ERROR CORRECTION WITH YOUR AUDIO VIDEO EQUIPMENT ,THE ONLY PLACE TO GO FOR GREAT SERVICE IS THE GEEK SQUAD .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped us again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent enabled printing w/o the hassle created by the unwanted OneNote application. Many thanx!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time we've had this technician in our home doing work for us, and he is absolutely terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV QUEEN

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They treated me like a queen & did everything I needed plus more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up the Sound Bar/TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a good job of reviewing my problem with the sound system/TV setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Corrected my connection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member did a great job. I am totally satisified

    I would recommend this to a friend