Customer Ratings & Reviews

Jean, my tech rep., did a fantastic job troubleshooting my sound issue with my home theater system. Everything is now working fine, and he did it in 20 minutes.

Great Job, very friendly. Answered all my quesrions on how to operate when im out of town.. . Its awesome to control everything from my phone

Anthony and Jordan work well together and are very knowledgeable and efficient. Our TV problems were resolved quickly. Very impressive!

I was impressed that the Geek Squad agent reached out to us the day before our scheduled service call to insure he understood the scope of our problem. While at our house he thoroughly investigated the software of the TV set to determine the problem. He spent all the the time with us that we needed to understand what the issue with the TV set was and what was his fix. I would welcome this young man to help us any time he wants.

The Geeks have helped me set up and (monitor & repair) TV's, printers & Computers and phones over the past several years. They have done a very good job at a fair price.

Agent reset & re-established ability to use streaming services & remotes. Very professional

Bradley came in and got all three units reprogramed and working in short order. Would not ever use anyone else.

The technician came fully equipped and was very skillful in completing the tasks. He went above and beyond by programming the remote to turn everything on and off instead of me having to use three separate remotes. This is something that the guys who installed the TV were unable to do. That's the reason that they sent out this knowledgeable person to help me and that he did by hooking up my soundbar and woofer. The best investment I've made in a long time was buying that total tech plan. They'll even come to your house to install things you didn't buy through Best buy. Great service!

I had a problem with my smart tv. The problem was a storage shortage. The person who came out to the house told me how to get more storage by deleting unused apps. He was very kind and knowledgeable,

The technician showed up, Jonathan, was professional, polite, kind, and listened. You don’t find people like him often.!

After struggling for days with no TV sound and nearly 3 hours on the phone with my cable provider (no solution), the Geek squad arrived. In 10 minutes, the problem was fixed. Great work.

The agent checked out my TV and found all was good. Very prompt and professional

The guys were great & super on it! They diagnosed the problem immediately & fixed it as fast.

Great job of trouble shooting our TV issues. So difficult now with internet smart TV interactions.

The agents connected our headphones to work with our MBR TV and on FR TV, they correctly labeled our input for Direct TV. Very helpful and efficient!

We were very happy with the installation of our new TV. The Geek Squad also installed the replaced TV in our bedroom. They did a great job and helped explain how everything worked.

The agents hooked up my device and cleaned up all my cables/wires back behind my TV. Everything works like it should and my space looks so much neater!

Made sure all equipment was properly connected and managed to fix the sound problem with the TV.

Geek Squad always sends someone out to fix our problem, which he did and was very knowledgeable of what needed to be done and solved the problem. Thanks very much

I recently had a Denon receiver installed by the Geek Squad. They (2) came at time promised, and adequately installed it with speakers, etc. (I, they) added an Xfinity Flex streaming device too. However, upon using it later, it was hard to figure all functions. Of course, no written instructions came with receiver, and online was a jumble. They came back upon my request, no charge, and finished setup, and added my 7.1 rear speakers. This was with the extended service and warranty in place, which is also there for my 85" - 1 yr. old Samsung TV.