Customer Ratings & Reviews

The agents arrived on time and completed the order involving connectivity of 5 home theater components.

Made sure all equipment was properly connected and managed to fix the sound problem with the TV.

The agent was very knowledgeable and informative as well as fixing the problem quickly.

Smitty was my technician and he knew exactly what I needed. Was very knowledgeable and easy to communicate with. Double checked all the settings on the tv to make sure they were correct.

Bradley came in and got all three units reprogramed and working in short order. Would not ever use anyone else.

The agent checked out my TV and found all was good. Very prompt and professional

Love the Geek Squad! Your employee was able to diagnose what was wrong & able to help us when Dircet TV was not able to! Thank you!

Clean, fast, and friendly service. We would highly recommend the Geek squad for any electronic repairs. Our TV picture is Sharpe and is like new again!

Excellent election delivery and set up of our new washer and dryer. From the salesman to the delivery and installation crew five star all the way ⭐️⭐️⭐️⭐️⭐️

As of this review, I am somewhat disappointed with the assembly guidance provided with the product, i.e. curved computer monitor. Although seemingly simple at first glance, in trying to fit the stand for the monitor to the screen, two tabs were broken. My analysis is that either the material was inadequate or the assembly procedure was unclear. I will be at the store when it opens tomorrow to get this taken care of. Since the monitor is inoperable in it's current state, I am unable to provide any credible opinion as to the function or operation of this monitor. Also, not particularly pleased with denial of adding assembly of this product to the Geek Squad task list generated to handle the TV set I also purchased today.

Agent troubleshot the issue and resolved it and offered advice on how to resolve future issues. However, the follow through email never happened.

To assist with my hearing problems, the agents set up and connected a pair of Sennheiser headphones to my television and to my Sonos network.

Answered all my questions and got my TVs working the way I wanted them to. I’m awful with technology so I find the Geek Squad so necessary and helpful.

The technicians went over my system and adjusted some things. Got it up and running again! They were very nice, thorough and explained what they were doing. Great service!

The technician showed up, Jonathan, was professional, polite, kind, and listened. You don’t find people like him often.!

There are many reasons I shop at Best Buy and the Geek Squad is at the top of that list. I love new technology but I don’t pretend to know how to install it or set it up. That’s where the Geek Squad comes to the rescue. My wife and I purchased the latest UHD Television that Samsung has to offer along with the latest Blu-ray player and sound bar as well as a Harmony remote to control it all in our living room. We also purchased a new receiver for our theater surround sound system for our family movie room. The Geek Squad professionally installed and programmed it perfectly. We had an issue with the operation of the new television and sound bar. The Geek Squad made a return visit and remedied the issue at no additional charge. They explained everything in detail and were genuinely concerned that we were completely satisfied with our purchase and their service. Thanks to their helpful, friendly and understanding customer service I will always shop at Best Buy knowing I have Geek Squad service to make sure I get the most out of every purchase.

The techs were awesome. Knew what they were doing. Made sure customer is satisfied. Andy is superb. . The very best. Unreal as it relates to service today.

Great Job, very friendly. Answered all my quesrions on how to operate when im out of town.. . Its awesome to control everything from my phone

Anthony and Jordan work well together and are very knowledgeable and efficient. Our TV problems were resolved quickly. Very impressive!

So helpful in fixing what the third party who was hired out to install the tv did. Jacob was friendly, prompt and efficient. He knew exactly what to do to get the wall install perfect.