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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 9,590 reviews
  • Rated 5 out of 5 stars

    GEEKS TAUGHT US ABOUT OUR REMOTE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HE DID EVERYTHING WE WANTED HE WAS VERY SMART AND A GREAT TEACHER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music Media Producer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, professional and top flight service, attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved my TV problems expeditiously

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, courteous and expert response! Great support!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Appliance delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did good job correcting delivery issue with item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cute

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service and professional service and services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, friendly, and knowledgeable. Will call again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serviceman Regis was excellent Patient, educational, and a great young man

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the staff is always helpful and they know how to clean up the computer online really well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped me to improve my operation of my

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assisted me in setting up my Sony “Bravo” tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad evaluated my lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent evaluated my lap top and gave me good insight re my options. It was a pleasure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ANTENNA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed it myself, but spoke with someone at the store and time of purchase. Good in-store help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Persistence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were persistent in figuring out what was wrong/

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He solved the problem quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent checked out trouble area and corrected the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend updayes to my audio tower

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lived these guys!!!! Minimum 50 characters required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    received support w/RING doorbell extremely pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    requested troubleshooting for RING doorbell system--appt made in timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very professional!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad effectively changed out a defective cord. All good!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always professional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys that have came to install and later to troubleshoot are super knowledgeable and professional . They are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad comes thru

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was on time and preformed the service to a positive outcome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very helpfull

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse diagnosed my issue with a speaker I was having trouble with. Can to the conclusion that it needed to be replaced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my TV/Remote/Cable box issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were kind and helpful and got my TV system back online.

    I would recommend this to a friend