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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 302 Showing 6,021-6,040 of 9,590 reviews
  • Rated 4 out of 5 stars

    Stopped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to come back because of error in mounting the unit and the soundbar quit working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and were very professional .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix the issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team knew what they were doing and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very good at taking care of the problem and explained everything clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv and sterio connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected everything up and help me know how to operate everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable and gave us some good advice on what to do to solve our problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very helpful. We will use them a lot with our total tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful and prompt service. Great care of not tracking anything into my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best agents in town

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in correcting the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. Understood and immediately assisted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took awhile but the squad came and fixed the problem. They also were able to answer some questions I had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very nice . They took all the safety precautions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Website

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use! Best Buy has price matching! Geek Squad is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was amazing, I forgot his name I think it was Daniel. So kind and determined to fix stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents corrected my problem with the LG cd payer connection issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent determined my subwoofer was not working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my sound problem quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents meticulously hooked up our sound bar equipment successfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See previously submitted survey. See previously su

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook -up all, tv, blue ray, fire stick, into one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything done to the way , we wanted. The tech answers all question & was very helpful. Thanks

    I would recommend this to a friend