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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 305 Showing 6,081-6,100 of 9,590 reviews
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and was very patient teaching me how to use my smart tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You Tyler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler was great! he fixed the problem with my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Extremely knowledgeable, professional and proficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV reception problem solved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Addressed the tv reception issues. They were professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Universal Remote programing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Universal remote not communicating with home theater media

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service. Very friendly and knowledgeble

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I got my TV working well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time very helpful and very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech support review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt assistance completed in a professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best in Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual the Geek Squad was johnny on the spot. Always a winner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Wiliness to get our problems worked out to our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved audio delay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon corrected the tv’s delay between the audio an d visual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME. LOVE GEEK SQUAD. HAVE USED THEM FOR SEVERAL YEARS NOW.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot and solve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooting, defined issue and instructions for next steps. Quick and easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my Sound Bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the prompt response and trouble shooting my sound bar speakers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and knew the product very well. helped me out a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad fixed the streaming problem we had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the rep showed up and was really thorough in investigating the fix to our problem. Well worth the 49.95.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t know yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are mounting it tomorrow so I cannot make a determination until then.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Problem fixed. Professional and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed television mounts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional, Courteous, knowledgeable....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents always very knowledgeable, always courteous

    I would recommend this to a friend