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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 305 Showing 6,081-6,100 of 9,590 reviews
  • Rated 5 out of 5 stars

    trouble shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was great! Professional and patient. Solved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Thumbs Up for Service and Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skylar is excellent—highly professional and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Wiliness to get our problems worked out to our satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad troubleshooting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman were very professional and extremely helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional,knowledgeable and very accommodating.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my soundbar so it again worked with my Samsung TV. On time, very professional,knowledgeable andpatient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nick is great. Highly recommend him

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had geek squad out to do several projects. I ask for Nick because he is the best. He is meticulous and pleasant to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great response.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same tech who installed our wireless home theatre sound system took the call to assist us with trouble shooting. Our concerns were successfully resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson was GREAT!!!... Patient, well-groomed and completely knowledgable'

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and knew the product very well. helped me out a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They adjusted my stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent correcting the work of their teammates

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Extremely knowledgeable, professional and proficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV reception problem solved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Addressed the tv reception issues. They were professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They where great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system adjustment....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system was "tweeked" by the representative. We're more satisfied with it now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service, fixed everything right and fast. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were very nice, Wonderful, polite, and caring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents knew exactly what they were doing and got my home theater up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and was very patient teaching me how to use my smart tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Guys are Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listened to my problem and showed me how to fix it. Explained everything clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    when you need the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHEN YOU NEED A SET UP OR A ERROR CORRECTION WITH YOUR AUDIO VIDEO EQUIPMENT ,THE ONLY PLACE TO GO FOR GREAT SERVICE IS THE GEEK SQUAD .

    I would recommend this to a friend
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