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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 9,590 reviews
  • Rated 5 out of 5 stars

    yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    trouble shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was great! Professional and patient. Solved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job I would recommend them to every one . They no what they are doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service was excellent. He was very thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad diagnosed the problem within 15 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very patient Extremely helpful worked through the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provided excellent service. The tech was knowledgeable and quickly fixed problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt diagnosis and repair! Very professional! Outstanding service!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    FIND A FRIEND!!! SKIP THE FECAL BOG, AND FIND A SM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor GEEK SQUAD customer service!!! The gentleman was very nice, but looked at his watch constantly and huffed when I asked him to look into the many problems I am having with this setup.... I now have 2 applications of Microsoft office (That I paid for, by his recommendation!!),,, as well,,, I now have 2 different copies of Adobe (One of which I paid for...(and then asked him to merge and delete the paid copy,,, which he DID NOT ACHIEVE!!, so now I still have files stuck in the cloud and cannot access...)) It seemed like he had a handle on this for a moment, but then looked again at his watch, and bolted before there was any attention paid to if the problem was solved and left!!! Please DO NOT SEND THIS PERSON HERE EVER AGAIN!!! I am now having to spend my hard work, money and time recovering my files that I asked him to find and merge... If you cannot find anyone smarter than myself, I will not shop there anymore... I think I have spent well over 5 grand there over the past year,,, and really want my money back on this computer, and peripherals, as well as the support money I spent to have this run smoothly!!! Your "geek" system is broken, and desperately needs work!!!! SCREW YOU, and all this waiting for someone that knows NOTHING!!!!!!! VERY DISSAPOINTING!! Sorry!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad troubleshooting TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman were very professional and extremely helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were knowledgeable, efficient, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad know how saved the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My remote control problem was corrected in two minutes! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job by fixing the problem with my remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad can help you solve problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents are so helpful and knowledgeable. Every question you have is worth asking them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome technicians very knowledgeable and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well. Completely satisified. The guys were very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Squad quick and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent attitude and thorough service. Very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound not working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my problem within 20 minutes. Thought I had a lighting strike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They adjusted my stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent correcting the work of their teammates

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and the tech was very knowledgeable.

    I would recommend this to a friend