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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 307 Showing 6,121-6,140 of 9,590 reviews
  • Rated 4 out of 5 stars

    Stopped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to come back because of error in mounting the unit and the soundbar quit working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tTook care of me 100% !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the service and level of professionalism. would highly recommend Geek Squad to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my Sound Bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the prompt response and trouble shooting my sound bar speakers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well. Completely satisified. The guys were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderfull

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to tell you that Geek squad has come a long way. They are amazing, from computers to washer / dryers, maintenance, suggestions, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot and solve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshooting, defined issue and instructions for next steps. Quick and easy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Squad quick and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent attitude and thorough service. Very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the way to go for flawless setups

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were timely - courteous and understood what needed to be done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my bass speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my speakers in my man cave. exceptional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.V Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! It's well built, and it swivels. Highly Recommended!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took awhile but the squad came and fixed the problem. They also were able to answer some questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, we are very happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot and repair was successful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremendous job by technician to troubleshoot the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent agents with good advice and troubleshooting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    harmony remote needed updates, done efficiently thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem resolved quickly and well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent appointment and well resolved. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and effective job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eero boosters installed. Improved internal signal for ROKU system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound not working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed my problem within 20 minutes. Thought I had a lighting strike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job by fixing the problem with my remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always professional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys that have came to install and later to troubleshoot are super knowledgeable and professional . They are great.

    I would recommend this to a friend
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