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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 308 Showing 6,141-6,160 of 9,590 reviews
  • Rated 5 out of 5 stars

    Knew it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very knowledgeable. Very nice as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the geek plan love to opt in feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a fabulous service. the techs are extremely knowledgeable and friendly to boot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv quickly & efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted tv & connected devices quickly & efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tremendously friendly and timely help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard called us as a follow up and helped us make further changes to our home tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were very nice, Wonderful, polite, and caring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was a quirky problem but our Geek fixed it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek listened to us describe our issue. Went right to the source of the issue and it was fixed. So glad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqaud help Denon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents gave me some great tips for my system. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad troubleshot my surround sound audio pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied, my technician was very helpful and explained helpful information concerning my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot projector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out to troubleshoot my projector. Very pleased with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can count on them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly and as expected. Its a pleasure to work with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They where great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix my problems with my TV in my Sonos system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went over my Sonos system and fix my TV settings and did a wonderful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Work, Thanks you guys where in and out in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our sub roofer was making noise even when turned off. It had to be hard wired. Our tech called for support and found the solution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Added Protection Advantage!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate Geek Squad protection plan!! It's something you may need when you least expect it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful agent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped us setting up our TV. He was willing to work with our remotes also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, friendly and knowledgeable. On time, dedicated and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adjusted my sound bar in 5 minutes. He was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service. Very knowledgeable staff and quick to respond.

    I would recommend this to a friend