Customer Ratings & Reviews

The technician came fully equipped and was very skillful in completing the tasks. He went above and beyond by programming the remote to turn everything on and off instead of me having to use three separate remotes. This is something that the guys who installed the TV were unable to do. That's the reason that they sent out this knowledgeable person to help me and that he did by hooking up my soundbar and woofer. The best investment I've made in a long time was buying that total tech plan. They'll even come to your house to install things you didn't buy through Best buy. Great service!

The guys came to help us get the most out of our new sound bar we purchased as it wasn't the quality or sound we heard at the store. The TV is a bit older so making a new sound bar was a bit tricky.

The agents connected our headphones to work with our MBR TV and on FR TV, they correctly labeled our input for Direct TV. Very helpful and efficient!

The agents checked out our TV to see about the darkness - they reset some of the background - really did a thorough job

I ordered a refrigerator. I requested that the door swing to the left upon delivery. If it wasn’t, the door would not open all the way and would hit the corner of my counter which may cause damage. I was told the geek setup squad would ensure I was satisfied before they left. First refrigerator came damaged took two days to get completely cold. Door did not swing the correct direction. Second delivery, inside was dirty, skuff marks on the shelves inside. Door still did not swing the correct direction. Delivery drivers for both deliveries did not want to correct the door issue and were very rude when I asked about it. I have read other reviews in which they did all I was requesting. I don’t understand why they couldn’t do something as simple for them as if switching the door hinges to the other side or even ensuring cleanliness and that the product wasn’t damaged.

The agents hooked up my device and cleaned up all my cables/wires back behind my TV. Everything works like it should and my space looks so much neater!

The Geeks have helped me set up and (monitor & repair) TV's, printers & Computers and phones over the past several years. They have done a very good job at a fair price.

We had purchased some new devices for our TV. But had issues with making things all work together. The agent came out went back and researched the issue brought back the correct devices that would work. Everything was up and running in minutes. They are worth the money!

After struggling for days with no TV sound and nearly 3 hours on the phone with my cable provider (no solution), the Geek squad arrived. In 10 minutes, the problem was fixed. Great work.

Geek Squad always sends someone out to fix our problem, which he did and was very knowledgeable of what needed to be done and solved the problem. Thanks very much

Agents reconnected our TV and sound bar, along with our eero internet system. They did a great job and explained the equipment to us.

My Fire tv was running out of storage and causing it to utter frequently. IVeiwing was continuously stopped so I could clear space in storage. Geek Sauad installed a USB stick for extra storage and that ended the buffering problem. As a courtecy, they also got the video on my ring doorbell going again. They also checked the router installed Geek Squad last time they were here to be certain it was operating properly. Geek Squad has made 2 service calls to my house and provided excellent service both times!

We were very happy with the installation of our new TV. The Geek Squad also installed the replaced TV in our bedroom. They did a great job and helped explain how everything worked.

The technician solved the problems. Nothing flummoxed him. He is excellent!!

The agent did a great job. It was a time consuming job and he had patience with all the small installations that were needed.

Eric, Matt and Jayson of the Geek Squad did a fantastic job installing our tv and dvd Blu-ray player and we’ll love them to install future purchases.

Stacie arrived to trouble shoot my problem and had it solved within 15 minutes. She took the time to explain what happened and had me verify I could run the aps and they worked. She also took the time to answer several of my questions about capabilities of my new television and what I wanted it to do. As a senior, with limited tech capabilities, she made me feel comfortable asking questions and told me to never hesitate to call them if I needed help. My Smart TV is no longer smarter than me. I am actually able to utilize all my aps that I pay for and not be scaredI will mess up .

I had a problem with the splitter for all of my boxes. Geek squad helped me sort it all out and set it up so that it wouldn’t happen again.

Had an issue with my antenna reception. I have the Total Tech plan so not only was the service amazing, problem solved, it was also covered!!!!

the agent checked all 3 tv's and upgraded those he could. He also had several good suggestions for me!