Customer Ratings & Reviews

Everything works great. I know I can call them if I need them for any service. Love Best Buy and the geek squad.

Restored my faith in Best Buy!! Excellent interaction and information as the tech demo-ed two different models of Bose Home theater system surround sound speakers that went with my Bose sound bar and sub-woofer. Added significantly to the set ups delivery and overall performance, giving theater quality sound!! I was very pleased with the service. TY Best Buy!!

The technician solved the problems. Nothing flummoxed him. He is excellent!!

Our Geek Squad representative listened to our concerns and tackled them all. Not only did he demonstrate how to use the equipment that we had trouble with; he took time before leaving to review as we took the controls. His clarity was much appreciated. He also corrected a small installation error.

The technician reviewed the Surround sound set up. Made some changes and it was working well for a fee weeks. However it has quit working again.

The technician knew what to do to fix my Denon Reciever . He was very knowledgeable about the product, very nice. I would like to have him back to my home when any of my electronics stop working.

The agents reattached my rear speakers and subwoofer to my Sonos system and reactivated my internet on a TV. They were expert and extremely polite. Great guys!

The tech who came was very professional, very knowledgeable and very helpful. He solved our problems quickly and made sure we knew how to operate our equipment.

The geek Squad came. They were friendly and solved the problem. I have surround sound with lots of wires. It was not working and the Geek Squad fixed it. I am very grateful. I am glad that I have this service.

Bree listened and then fixed the issues we had, while explaining what she was doing. She was also able to tweak some things on our TV, which made the picture much better. She was great.

The tech was polite and professional as well as being respectful of my property.

The agents checked out our TV to see about the darkness - they reset some of the background - really did a thorough job

Paul was great - again! He analyzed a problem we were having with our new router and recommended and installed a product that better suited our needs. Everything is working great!

Jean, my tech rep., did a fantastic job troubleshooting my sound issue with my home theater system. Everything is now working fine, and he did it in 20 minutes.

The agent was able to figure out what was wrong with the tv and fixed it right away.

They check the TV and was very helpful have extra photo storage questions about that was resolved

He did a great job. Explained the problems and made sure we understood how to operate the system.

He worked quickly and carefully. He even helped on installing new tv device.

My saga about buying a new TV & sound bar is a long one. I purchased both on Oct, 4 & they did not work properly until Dec. 28th. The picture & sound were out of sync for that long. I made& received many calls to & from Best Buy & a few techs from the Geel Squad came to my house to fix. But nothing worked until Lee Hopper, Field Mgr (ASM) of the Phoenix Metro Area called, listened to my problems. I’m sure there’s a thick file on me in the system. Lee sent Andrew Wing, tech Agent to my house & he really understood, saw & heard it problems & fixed it. One issue remained but he’d given me his phone number & he returned the following day & totally FIXED everything, Give these 2 men a promotion, a raise, a bonus & a bunch of stock!!

The agent programmed my smart tv quickly and efficiently. He was polite, personable and professional. Great service!