Customer Ratings & Reviews

Everything works great. I know I can call them if I need them for any service. Love Best Buy and the geek squad.

The guys repaired a blu-ray problem that was preventing us from streaming. They also fixed our remote that had a hiccup. As always these agents are among the Geek Squad Stars. Professional and knowledgeable as one would expect. Good job!!

The agents for my tv sound bar were quick and efficient. 15 minutes and problem resolved. My agent for the stove and dryer - Joe - is amazing! His professionalism and trouble shooting skills resolved both our issues. He’s my guy!!!

The agent hooked up my receiver and did several checks to make sure all was good. Then went through everything with me, to make sure I understood and knew how to work the system.

The agents checked out our TV to see about the darkness - they reset some of the background - really did a thorough job

Stacie arrived to trouble shoot my problem and had it solved within 15 minutes. She took the time to explain what happened and had me verify I could run the aps and they worked. She also took the time to answer several of my questions about capabilities of my new television and what I wanted it to do. As a senior, with limited tech capabilities, she made me feel comfortable asking questions and told me to never hesitate to call them if I needed help. My Smart TV is no longer smarter than me. I am actually able to utilize all my aps that I pay for and not be scaredI will mess up .

Restored my faith in Best Buy!! Excellent interaction and information as the tech demo-ed two different models of Bose Home theater system surround sound speakers that went with my Bose sound bar and sub-woofer. Added significantly to the set ups delivery and overall performance, giving theater quality sound!! I was very pleased with the service. TY Best Buy!!

The Geek Squad reps were extremely knowledgable and quickly resolved the issues. They also provided some additional tips on more effectively using our investment.

The agents synced 2 tv remotes to sound bars and solved my problem with an old tv with me buying a fire stick which I bought from you and now that tv works great.

Eric, Matt and Jayson of the Geek Squad did a fantastic job installing our tv and dvd Blu-ray player and we’ll love them to install future purchases.

I have a 9 speaker Dolby Atmos surround sound setup and was having trouble fine tuning the system. It takes hours trying different media in the system. In order to get the correct sound output you need to access the many different internal settings that today's AV Receivers have. It is impossible for the Total Tech Support team to do all of this that is required in playing so many different media sources. What they were able to do is show me where these settings were located and how to make any changes.

Agents reconnected our TV and sound bar, along with our eero internet system. They did a great job and explained the equipment to us.

As a long time Best Buy, Geek Squad, and Total Tech Support Services member, I can say from experience over the past 7 or 8 years, that they are worth it. Best Buy and Geek Squad are the first names I think of when I need anything from office supplies to electronics, to kitchen appliances. They provide an affordable and an invaluable service to the community. I highly recommend them.

Had an issue with my antenna reception. I have the Total Tech plan so not only was the service amazing, problem solved, it was also covered!!!!

The agents figured out why my Roku was working fine but my tv was not. They discovered a faulty hdm1 box which they disconnected. Tv working fine. They wore masks and were very polite and helpful.

There were two representatives of Geek Squad here and they came to the opinion that it was the cable box that was the culprit. They disconnected the sound bar and had us watch closely for a repeat of the problem. Conclusion: I need to unplug the cable box and swap it for a new one at one of Cox's retail stores. Shortly after they left, we discovered that the batteries in the remote control were showing replace, so we did that. We're watching it closely now when we watch television.

My Fire tv was running out of storage and causing it to utter frequently. IVeiwing was continuously stopped so I could clear space in storage. Geek Sauad installed a USB stick for extra storage and that ended the buffering problem. As a courtecy, they also got the video on my ring doorbell going again. They also checked the router installed Geek Squad last time they were here to be certain it was operating properly. Geek Squad has made 2 service calls to my house and provided excellent service both times!

I had a problem with the splitter for all of my boxes. Geek squad helped me sort it all out and set it up so that it wouldn’t happen again.

It was fixed by the home visit in minutes. BUT it really should have been done over the phone. The at-home techs were very knowledgeable- the phone tech not so much.

The agent taught me how to use some of my devices. He was patient and thorough. He detected a cracked cable box and told me how to get a new one.