Customer Ratings & Reviews

The Agent was very professional and explained everything! Good job!!

John, the technician who came to the house was very good, spending a good deal of time evaluating the system in our home. We discussed a plan that required an equip/component person to come to our home to recommend a replacement of a failed component and further equipment to improve our systems. Someone from Best Buy was suppose to call and schedule. Have not heard from anyone, except to discuss a whole new system purchase, which seems overkill until we get a service person to evaluate things and make purchase recommendations. Not what I was expecting from a Geek Squad service contract I paid for.

Thanks to my extended warranty I am able to exchange my four year old TV for one that works

Quick and Professional, service to our issues. Easy to setup schedule.

He reconnected all smart devices after power outage. Home support excellent

happy with update. .......................

Very helpful with the fix, was nice and quick with his job

The agents mounted my TV and connected all my devices. Exceptional service

Geek Squad is a good service, but you really should be specific when requesting their service. The service I requested was not carried out well.

great employee, was very helpful an know his business

The Geek squad are awesome and very helpful to seniors with any electronic issues.

The agent set up the new tv to get premium channels

The agents were amazing, knowledgeable and fixed our issue.

Very professional and courteous. Connected all my devices for me. All working

Excellent work by Geek Squad personnel. Fixed the problem in no time.

Courteous, helpful Geek Squad member Answered all questions

The agent resolved the problem, and was very polite.

1-30-24 was just a phone call to get some guidance on what to do about a sound bar that no longer had any sound & to set up an appt for the Geek Squad to come out & test it. It was a horrible experience! I couldn’t understand the guy & he could not help me besides being very rude. I requested his supervisor. He just said he’s going to tell you the samething. I said I still wanted to speak to him. He also was not helpful so asked for the headquarter’s customer service #. He gave that to me & I ended up calling headquarters customer service where I finally got a guy that not only was very nice but spoke English & he was able to help me. Your Total membership is a joke! You get no special assistance & you end up getting the same ignorant agents that a non Total customer would. When I finally got a Geek Squad person to come out on Feb 3rd he called when near my house, was very polite, was very knowledgeable & made suggestions on new equipment which I did end up purchasing. One of the items I ordered was missing 2 parts so ended up having to take it back for a refund. I will no longer be purchasing from Best Buy nor will I renew my Total membership. You have changed the benefits of that program & it’s no longer worth the money. Best Buy has gone so far down in service & quality it’s no longer worth my time or money!

Good People Persons installed the TV. Very helpful and knew their business.

Agents arrived and were able to answer all my questions