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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 315 Showing 6,281-6,300 of 9,590 reviews
  • Rated 5 out of 5 stars

    Sound bar exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rudy helped us exchange our soundbar and showed us how to set it up. He was amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    an amazing tech for best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was and is an amazing tech for best buy- Solved all our issues !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    completed in timely manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents on time and respectful helpful with problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, customer service, very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot YouTube tV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MyYouTube TV messed up and the geek squad fixed it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Net Gear Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was explain to me, that it wouldn't take any effort in replacing my Belkin router with the Netgear unit I purchased. Well after 3 hours on the phone and then having Your Geek Squad come to my home it's up and working fine. It was NOT simple and very costly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TROUBLESHOOTED MY NETWORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad associates solved my WiFi issue in no time flat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Some ones gotta do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When problems occure, its nice to have the peace of mind this service provides!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad fixed the problem in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had trouble using by IR on big screen TV. Spectrum did not fix it. Geek squad solved the problem within minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex, James and Ed are the most talented geek squad team!! They also put on a very honest natural comedy show!!! Thx guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they now the job well ,should be paid better so great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got everything done that was required with great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me troubleshoot a thumping sound in my speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and helped us with our problem. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Guys were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give them a 5 except they have to come back. The speakers are not working!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech immediately fixed the problem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech showed up as scheduled. He immediately analyzed the problem and fixed it. He was courteous and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Restoration of phone and I pad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel did an excellent job in restoring my I phone & I pad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful guys with Geek helpful and great service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work, all of my concerns are gone , a job well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the way to Go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DJ and his team was on time, knowledgeable and professional.

    I would recommend this to a friend