Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Installation and Evaluation Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation of my thermostat was only half completed. Evaluation of ATMOS Installation and adjustment if 7.2 surround was unproductive and i was basically told only 7.2 suppirted movies/games would yeild sound in my rear, surround speakers.
No, I would not recommend this to a friendRated 5 out of 5 stars
Phone service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heather answered my questions and took great care. ,
I would recommend this to a friendRated 5 out of 5 stars
Install tv the right way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time. Did a good job fixing the problem. They know what there doing to do the job done. Thanks
I would recommend this to a friendRated 5 out of 5 stars
Troubleshooted my problems with streaming on my t.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris was great, he figured out the problem right away.
I would recommend this to a friendRated 5 out of 5 stars
Installed quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV was mounted and connected to all my devices.
I would recommend this to a friendRated 5 out of 5 stars
Remote Control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helped to set the remote control. It stopped working.
I would recommend this to a friendRated 5 out of 5 stars
Troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Helpful. Walked through problem on TV. Also positive experience.
I would recommend this to a friendRated 5 out of 5 stars
Great job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did a great job and completed job in a timely fashion.
I would recommend this to a friendRated 5 out of 5 stars
Straightened out my router issues quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was fantastic...got my router explained & functioning quickly
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad Partially Completed Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician declared my sound bar dead on arrival. He took a sound bar from another tv in the house and installed it in place of the dead unit. He did not activate the remote for the sound bar b
No, I would not recommend this to a friendRated 5 out of 5 stars
Thank you!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great people = Great service , very knowledgeable and even followed up
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fixed my streaming issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and knowledgeable of products explained in detail.
I would recommend this to a friendRated 5 out of 5 stars
Modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent determined i needed a new modern/ router
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person was very kind, professional and kind.
I would recommend this to a friendRated 5 out of 5 stars
well informed and fixed the remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent Monsieur PetitMange etait le mieux He was the best
I would recommend this to a friendRated 5 out of 5 stars
issue resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job taking care of the issue. It did not take all,
I would recommend this to a friendRated 5 out of 5 stars
Team fixed the issue with my blue tooth headset,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was extremely efficient in trouble shooting the issue.
I would recommend this to a friendRated 5 out of 5 stars
problem solved!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the rep fixed the problem fast and educated me on what to do in the future.
I would recommend this to a friendRated 3 out of 5 stars
TV fixed for chrome cast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fixed TV so we could use chromecast that we are used to and continued use of chrome cast remote. Still have a problem with initial statement on TV that there is a problem. Must wait to get our live TV with youtube TV
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad did an outstanding job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding service by the Best Buy Geek Squad in installing and setting up my new TV.
I would recommend this to a friend