Customer Ratings & Reviews

Chris Rubin was a first class tech.The way I was treated will make Best Buy my first choice for things I will need in the future.

I always get the protection plan for the products I buy at Best Buy

My agents were top notch, high marks on every category!!

The technician was very knowledgeable. I will use your service again

Poor experience there’s little to no help calling the geek squad line, my smart tv remote broke down even if you have a warranty that does not cover the remote even tho the smart tvs from Samsung only have one physical button so you end with a tv that changes channel and volume no smart apps, if you are lucky, you will receive a generic remote that don’t have smart functionalities so you are on your luck, for the amount of trips they made me take to the store you are better off finding a used remote from Amazon, I received multiple answers to however I called, one even told me that I need to go to the store and demand a smart remote, because geeksquad only send generic ones made from china. Don’t bother call them better off getting support somewhere else or go directly to the store or get a tv somewhere else or just go to the store that’s where the real helpful guys are. Or just stay away from warranties from here it’s just a pain makes you wonder why would anyone become a member if they 24/7 over the phone is so inefficient and non knowledgeable, and once you call them enough times they just send you technicians that will tell you the same thing that you been telling the representative over the phone, what a joke.

Your tech was amazing the service was great kudos to Best Buy

Did an excellent job connecting all components. Thanks

Mitchell did an outstanding job helping restore some of my confidence in the Geek Squad and Best Buy.

They are always very friendly and ready to assist. If they don't have the answer, they will find it.

The agent was very efficient, took care of the problem and provided additional helpful tips. We will call for him again!

Did some tuning up on the sound on my system. Great job!

The agent installed my tv to my stand and installed my sound bar

They were unable to repair my TV Screen; therefore, refunded a portion of my warranty. TV was not a year old.

The agents mounted my TV and Soundbar. They did and excellent job.

Most helpful having Geek Squad for those who are "computer challenged."

The agent diagnosed the problem and resolved it in a prompt manner

The service I get from Geek Squad has always been the best I have had

Show us how to use our Smart TV to view the Grandkids sporting events.

Support help is always good . The alternative is frustration

Knowledgeable, professional and solved my problem.