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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 319 Showing 6,361-6,380 of 9,590 reviews
  • Rated 5 out of 5 stars

    Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tara was exceptional and very knowledgeable when assisting me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually need you guys to come back. The cable isn’t coming on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS was Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although Gs could not fix our TV, he gave us really good tips

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Quick Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable, efficient, and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and was able to help us reconnect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Squad checked my internet at my house.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was really good. Appointment fast. I love the

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router was not connecting to Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very professional, knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very patient and thorough in helping me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went very well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents arrived on time. I told them what was going on and with in 15 minutes the problem I was having was fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    brilliant techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have 100% trust in the abilities of the Geek squad to resolve any and all of my technical issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a speakers install and calibration, Perfect. They were on time and very professional. I would use them anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs installation perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed perfectly with excellent instructions given for its use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to check out problems i was having with my sound bar.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting is placed lower than it should be thereby not permitting the TV to clear the top of mantel. Was not measured properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YouTube TV connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job of making the connection with YouTube TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my subwoofer to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were patient, and took care of the problem that I had identified

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome ,So far good.Beautiful Lucy and great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reconfigured my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my remote and was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out to realign my TV antenna. It was gracious of them to do this for free, and they did the best they could.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fixed. thank you The tech figured it out quickly.

    I would recommend this to a friend