Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
friendly worker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very nice and helpful even with his limit of expertise.
I would recommend this to a friendRated 5 out of 5 stars
Great work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They always provide great customer service, the best in the business.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
disappointed for 130$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As written previously, my technician was wonderful. However, I could have been asked 2 questions in store that would have informed a better solution and not have had to pay 130$ to have a field agent come to the house and tell them to me. In store, they are little more than retail hires. I can highly recommend the field service techs but not the in store help.
I would recommend this to a friend Rated 5 out of 5 stars
Best In Business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You will never go wrong with best in business service from Geek Squad!
I would recommend this to a friendRated 5 out of 5 stars
Solved a tough problem connecting sound bar to tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They updated computer and installed sound bar and did a excellent job
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Fixed My Surround Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to quickly find and fix why the surround sound did not work.
I would recommend this to a friendRated 2 out of 5 stars
Sonos works again but now TV acts weird
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given this a 5 if you would have asked me right after our technician left. He was friendly and polite and when he left our Sonos system was working again. BUT...fast forward a few days and strangely the related tv (which we have never had any issues with) just turns off or the sound stops all together while the picture is still on, or it will revert to internet tv when we were watching cable. It started doing all kinds of weird things ever since we had everything restarted to reboot our Sonos system. Coincidence? Maybe but now we are going to have to call Geeksquad back out again. :(
I would recommend this to a friendRated 5 out of 5 stars
Very knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brandon Rice was very knowledgeable and did a very good job
I would recommend this to a friendRated 5 out of 5 stars
Debut TV problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a very good job showing us how to work the TV.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad fixed our TV connection problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally figured out problem on our 75” big boy TV. Hallelujah! Thanks Geek Squad.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad. Always the best problem solvers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech solved my problem promptly. Very good tech
I would recommend this to a friendRated 4 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't remember why they were out!!! But they fixed it!
I would recommend this to a friendRated 5 out of 5 stars
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent over the stove microwave. Great features.
I would recommend this to a friendRated 5 out of 5 stars
Solved the sound issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Michael assessed the issue quickly and with great knowledge. Thank you!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad = Very Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent took the time to walk me through the fix over the phone to save me a $50 service call.
I would recommend this to a friendRated 5 out of 5 stars
Best Technicians in the world
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All my visits with the Bestbuy technicians have been wonderful
I would recommend this to a friendRated 4 out of 5 stars
Follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy fix, the only problem is in scheduling the appt. Service is great once you can get someone to your house.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad reset my TV's sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brad and Kevin set up my TV for sound after a 4K box was installed.
I would recommend this to a friendRated 5 out of 5 stars
Wiring issue resolved.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a broken speaker wire that was installed by my builder. Geek Squad service ran new wire and checked service. Great job!
I would recommend this to a friendRated 5 out of 5 stars
Sinking audio with Video.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Adam fixed my problem where as spectrum couldn't fix it in 5 months.
I would recommend this to a friend