Customer Ratings & Reviews

Troubleshoot operations of television and soundbar

I had to return this cable because it was too short but the tech had an additional cable for purchase

These people are more knowledgeable Than I can ever be. They were extremely helpful in setting everything up. Thanks for all your help.

Excellent customer service and very helpful! Professional and pleasant experience!

Michael assessed the issue quickly and with great knowledge. Thank you!

The agent was knowledgeable, efficient, and professional

The agent was on time and was able to help us reconnect.

Geek Squad is a good service, but you really should be specific when requesting their service. The service I requested was not carried out well.

The people that repaired my tv were very professional and knowledgeable.

Agent was very professional, knowledgeable and helpful

Adam fixed my problem where as spectrum couldn't fix it in 5 months.

1-30-24 was just a phone call to get some guidance on what to do about a sound bar that no longer had any sound & to set up an appt for the Geek Squad to come out & test it. It was a horrible experience! I couldn’t understand the guy & he could not help me besides being very rude. I requested his supervisor. He just said he’s going to tell you the samething. I said I still wanted to speak to him. He also was not helpful so asked for the headquarter’s customer service #. He gave that to me & I ended up calling headquarters customer service where I finally got a guy that not only was very nice but spoke English & he was able to help me. Your Total membership is a joke! You get no special assistance & you end up getting the same ignorant agents that a non Total customer would. When I finally got a Geek Squad person to come out on Feb 3rd he called when near my house, was very polite, was very knowledgeable & made suggestions on new equipment which I did end up purchasing. One of the items I ordered was missing 2 parts so ended up having to take it back for a refund. I will no longer be purchasing from Best Buy nor will I renew my Total membership. You have changed the benefits of that program & it’s no longer worth the money. Best Buy has gone so far down in service & quality it’s no longer worth my time or money!

Brad and Kevin set up my TV for sound after a 4K box was installed.

Fixed surround sound in a few minutes and removed CD player from entertainment center and disposed of it.

Awesome ,So far good.Beautiful Lucy and great service.

Brandon Rice was very knowledgeable and did a very good job

It's fixed. thank you The tech figured it out quickly.

Agent was very patient and thorough in helping me.

When I called for service, I wasn't told someone was only coming to look at the problem and repair it. Took 2 weeks from the to get the repair done and would not gave happened had I not continued to call for status. The person that did do the repair, did a great job and everything is back to right.

All my visits with the Bestbuy technicians have been wonderful