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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 321 Showing 6,401-6,420 of 9,590 reviews
  • Rated 5 out of 5 stars

    GREAT COMPANY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was yime very professional and business like and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reconfigured my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my remote and was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Service tech was efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician diagnosed our issues and explained what equipment replacements would be required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Sony tv issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came and tested issue with Wan module. Was helpful and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review of home surround sound system & recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a review of home surround system and made recommendations ..including what parts to buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed2 visits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my tv and programmed my Logitech remote. Needed 2 visits

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable. Did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician resolve a long standing issue in less than 10 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service as always. Very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed the problem with sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician rebooted & reconnected my sound bar speaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad corrected my sound issue quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent corrected the sound issue quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smoke Houze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase and Outstanding Customer Service at Best Buy I-10 Katy Texas...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick F. is the best surround system and television installer and trouble shooter in Melbourne. Very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Debut TV problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a very good job showing us how to work the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad. Always the best problem solvers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech solved my problem promptly. Very good tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent over the stove microwave. Great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris did an excellent job explaining how my theat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did an excellent job explaining how my theater system works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    trans am

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the help that I received from the geek squad memeber.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guy was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man came into my home and wishing @1-2 fixed the issue with the sound bar for both TV’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service on time and helpful problem solved quickly

    I would recommend this to a friend