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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 323 Showing 6,441-6,460 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad problem solved my router. It was fine S

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was responsive, skilled, and answered my questions

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Work got done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I called for service, I wasn't told someone was only coming to look at the problem and repair it. Took 2 weeks from the to get the repair done and would not gave happened had I not continued to call for status. The person that did do the repair, did a great job and everything is back to right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great serice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to have appt done. I will call to cancel an appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed equipment and answered questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed needed accessories and answered our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Service. Great products. Great prices. Saved alot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconfigured Sony tv and Apple TV to single remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good on time efficient service Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent trouble shooted for problem but did not find any

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful,knowledgeable and honest! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad repaired by sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly reconnected and set up my sound bar. It is working correctly!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up new remote controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough explanation and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble shooter my TV set up. New Sony Bravia and couldn’t get tv channels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was fast and professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed surround sound in a few minutes and removed CD player from entertainment center and disposed of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with my smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents told me what I needed to do to access my smart tv features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review of home surround sound system & recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a review of home surround system and made recommendations ..including what parts to buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad installed my receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected all devices to be connected. Tech told me he could not connect them so that only one remote (Harmony One) would be connected. Told me I would have to do it myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Connect to internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was efficient and resolved the issue promptly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Trouble Shoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent tried to trouble shoot Spotify connection to AV receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your service the TV is great with my speakers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad fixed 1 problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed 1 issue but was unable to unlock the cell phone,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 24” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was an issue but TV is nice. Fits in kitchen good.

    I would recommend this to a friend