4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 323 Showing 6,441-6,460 of 9,590 reviews
  • Rated 5 out of 5 stars

    Good work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative was very professional. And resolved our problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved Money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Service. Great products. Great prices. Saved alot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconfigured Sony tv and Apple TV to single remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good on time efficient service Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound at fixes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed tv and checked out sound devices for 2 other sets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TREY

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HE KNEW EVERYTHING AND EXPLAINED EVERYTHING WONDERFUL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed equipment and answered questions

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed needed accessories and answered our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad problem solved my router. It was fine S

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was responsive, skilled, and answered my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad identified the issue with my computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. I agent identified the problem that I was having

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem soling Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech took time to reconfigure my tv inputs great work. Very patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed TV quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, polite efficient and help full.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful professional knowledgeable team. Resolved in very short time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed 85 inch TV.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted 85 inch TV. Did it quickly and were very nice and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV Audio Technical Support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Helpful and good communications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly professional service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was able to make corrections to my set up and answer my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rob clearly explained our problem and options.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician efficiently located our problem and explained the options and cost we would have to correct it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 24” TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was an issue but TV is nice. Fits in kitchen good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headley provided excellent service and solved our connectivity issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your service the TV is great with my speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful,knowledgeable and honest! Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up new remote controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough explanation and answered all my questions.

    I would recommend this to a friend