Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad did a super job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris and Jaxson checked our TV sound system and found it was no longer functional.
I would recommend this to a friendRated 3 out of 5 stars
Service not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ultimately, they told me to call Samsung about my TV which was just a year old. So I’m not sure the money I paid for the service is worth it.Never buy a Samsung tv. They are crap.
No, I would not recommend this to a friendRated 5 out of 5 stars
outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were outstanding. I highly recommend this service.
I would recommend this to a friendRated 5 out of 5 stars
Explanation and advise session.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent explained my system how it works. Great help for me.
I would recommend this to a friendRated 1 out of 5 stars
Geek squad phone supports is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor experience there’s little to no help calling the geek squad line, my smart tv remote broke down even if you have a warranty that does not cover the remote even tho the smart tvs from Samsung only have one physical button so you end with a tv that changes channel and volume no smart apps, if you are lucky, you will receive a generic remote that don’t have smart functionalities so you are on your luck, for the amount of trips they made me take to the store you are better off finding a used remote from Amazon, I received multiple answers to however I called, one even told me that I need to go to the store and demand a smart remote, because geeksquad only send generic ones made from china. Don’t bother call them better off getting support somewhere else or go directly to the store or get a tv somewhere else or just go to the store that’s where the real helpful guys are. Or just stay away from warranties from here it’s just a pain makes you wonder why would anyone become a member if they 24/7 over the phone is so inefficient and non knowledgeable, and once you call them enough times they just send you technicians that will tell you the same thing that you been telling the representative over the phone, what a joke.
No, I would not recommend this to a friendRated 5 out of 5 stars
Troubleshoot and train me on home entertainment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents troubleshot my home entertainment system and trained me how to use the controls.
I would recommend this to a friendRated 5 out of 5 stars
Excellent service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Explained what needed to be done and how he was doing it. Answered all my questions. I was really pleased.
I would recommend this to a friendRated 5 out of 5 stars
In Home Geek Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A1. He solved issue in 5 seconds! Friendly, quick diagnostics, & boom- out the door.
I would recommend this to a friendRated 5 out of 5 stars
Re my CD player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very courteous. Knew exactly what to do. Proficient. Suggested alternative solutions
I would recommend this to a friendRated 4 out of 5 stars
Quick and efficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, frienWould recommend.dly and personable!!
I would recommend this to a friendRated 5 out of 5 stars
Audio problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents solved the audio problem in 15 minutes!
I would recommend this to a friendRated 5 out of 5 stars
geek guys were very helpful in the t.v. installing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents installed our new material--They were great
I would recommend this to a friendRated 5 out of 5 stars
Damon receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech did an outstanding job of setting up our new receiver.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad reprogrammed my two TVs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad were two very knowledgeable and very pleasant professional young men! Extremely satisfied!’
I would recommend this to a friendRated 5 out of 5 stars
Best ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding customer service. Young man knew his stuff
I would recommend this to a friendRated 5 out of 5 stars
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech resolved our complaint completely. Great job Eric
I would recommend this to a friendRated 5 out of 5 stars
finally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and fixed all my issues. The first person who understood everything that was wrong.
I would recommend this to a friendRated 4 out of 5 stars
got my TV to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time and took the time to tell me what the trouble was
I would recommend this to a friendRated 5 out of 5 stars
Great Apple earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My earbuds were delivered overnight, as promised. Best Buyvis awesome.
I would recommend this to a friendRated 5 out of 5 stars
Geeks are great!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeks are great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend