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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 326 Showing 6,501-6,520 of 9,590 reviews
  • Rated 5 out of 5 stars

    Damon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did an outstanding job of setting up our new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were great, polite and they solved the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team installed our new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional & well spoken as well respective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional speaker install. Guys were great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OPTICAL CABLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician sent is competent, but he promised to come back to connect an optical cable to the sounder, but he never came back and the job was left unfinished

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smiles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and timely service. Highly recommend to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a super job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Jaxson checked our TV sound system and found it was no longer functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly/

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and installed everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rob clearly explained our problem and options.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician efficiently located our problem and explained the options and cost we would have to correct it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Apple earbuds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My earbuds were delivered overnight, as promised. Best Buyvis awesome.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dianosed and ditched

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For all the money you spend on the extra care and protection of your products they really dont live up to the hype for "customer service" is about non existant

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Geek Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A1. He solved issue in 5 seconds! Friendly, quick diagnostics, & boom- out the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job. Did what we needed in a very timely fashion,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job. He answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel was extremely helpful and answered all questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Re my CD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous. Knew exactly what to do. Proficient. Suggested alternative solutions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, frienWould recommend.dly and personable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squads solved our problem so fast!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help. So friendly and courteous! Help was quick!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot and train me on home entertainment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents troubleshot my home entertainment system and trained me how to use the controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless headphones are connected to Dish and not to Denon

    I would recommend this to a friend