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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 329 Showing 6,561-6,580 of 9,590 reviews
  • Rated 5 out of 5 stars

    Wow. These guys are THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary and Craig are really smart, super efficient, and absolutely wonderful representatives of the Best Buy brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your two agents were very professionall an lisen to me. I was very happy with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shoot audio speaker issue.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician tried to solve my speaker issue, but was unsuccessful. Gave me some suggestions of things to try.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a must to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received best advice for troubleshooting TV problems. Outstanding !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents completed what they could. Very nice and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Very helpful! Would totally use again!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, polite and knowledgeable. Knew exactly what the problem was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad corrected my sound on my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents checked the sound system and corrected the problem areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always helpful. They get the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job Joshua! Got our sound bar working again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad restored my sound to external speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly and they solved the problem fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! They were in and out in 15 Minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Wins Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the problem in 2 minutes- I was amazed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem solved Very courteous service Much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Very professiinal. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help is a phone call away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek Squad to connect my speakers for my stereo, install internet software, and help with my wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad troubleshoot LG tv well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done Mr. Repair man, your experience and expertise was a plus on figuring out the TV set problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Analyzed my new and antiquated audio video equipment, and made appropriate recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    unknowan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    vg service and comm.prompt--competant--very capable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great trouble shooting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were knowledgeable, quick, and friendly! Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting tv and receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and friendly

    I would recommend this to a friend