Customer Ratings & Reviews

It was fixed by the home visit in minutes. BUT it really should have been done over the phone. The at-home techs were very knowledgeable- the phone tech not so much.

The two man team was quick to setup my new 65” TV monitors on a stone wall. They were outgoing and very knowledgeable in helping me to select the proper technology. I was very pleased at the outcome.

The guys repaired a blu-ray problem that was preventing us from streaming. They also fixed our remote that had a hiccup. As always these agents are among the Geek Squad Stars. Professional and knowledgeable as one would expect. Good job!!

The Geek Squad was great! He came in go the deal on what we were having trouble with. Look at the TV found a major issue and helped us deal with Sony to get it resolved

The agents for my tv sound bar were quick and efficient. 15 minutes and problem resolved. My agent for the stove and dryer - Joe - is amazing! His professionalism and trouble shooting skills resolved both our issues. He’s my guy!!!

Excellent prompt service provided through Geek Squad on demand. The technician was knowledgeable and completed the problem within 30 mins.

great job explaining nontech people. We were informed we didn't have enough bytes coming in to cover all our devices.

They set up my remote to use only one for my smart tv and cable tv and it all works. I did have a question and called but I got no answer. My cable box does not stay on over night.

They fixed my problem with my surround sound eith my google tv, they were fast and got the job done and were very nice. Great service as always from beatbuy

The gentleman who came to the house was very friendly & worked quickly to set up our soundbar. Everything is working perfectly.

The agents figured out why my Roku was working fine but my tv was not. They discovered a faulty hdm1 box which they disconnected. Tv working fine. They wore masks and were very polite and helpful.

They assessed the problem, ordered parts required and installed them a week later. It solved the problem.

Technician was professional and extremely knowledgeable. Really helped us evaluate our options for modernization!

The technician was very helpful. He was able to solve the led light problem and reconnect AV system to wifi.

Ronald really knew what he was doing. Worked the remote like a violin. Resolved the problem and taught me about my television.

Zeb did a great job quickly analyzing and correcting an issue my TV had. He was Very knowledgeable, friendly and professional. I would highly recommend him.

Agents were thorough in troubleshooting our WiFi and smart tv issues. They had some unique theories that solved the problems with our remotes.

Our TV with Amazon Fire Stick kept power cycling on for no reason! Our Geek Squad expert diagnosed the problem and problem solved! Thanks Best Buy Geek Squad!

On time services , in my case easy fix, I should learn to do these easy fixes

The squad did a great job with the eero installation and made sure all was working properly before he left