Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad trouble shooting for the sounder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the technician was very helpful. not only did he fix the problem with the disconnection between the sound bar and the tv, he also showed me how to fix in the future.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad installed our soundbar quickly and effi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman who came to the house was very friendly & worked quickly to set up our soundbar. Everything is working perfectly.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Home theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were thorough in troubleshooting our WiFi and smart tv issues. They had some unique theories that solved the problems with our remotes.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
A very quick fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my headphone connection for the TV. They found the problem immediately and now it is resolved.
I would recommend this to a friend Rated 5 out of 5 stars
Excellent On Time Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Best Buy Tech Support Geek Squad service for many years. They always do a great job and are exceptionaly priced especially from being a Total Tech member. They navigated my hometheatre service perfectly.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
GEEKSQUAD!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is the best. Ive had mounted speakers for at least 10 years. Just had a t.v mounted with a receiver and all works great. Very knowledgeable people!!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
On time and knew his job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad worked on the system and was able to clean up a few issues I was having with the system.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fixed a Television Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ronald really knew what he was doing. Worked the remote like a violin. Resolved the problem and taught me about my television.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Troubleshooting a new TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The troubleshooting visit was Perfect. He was from the Geek squad and performed a much better service than the 3rd party had done the wk before. He quickly found the problem and fixed it and explained all his work.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fiixed the tv and internet access ussues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician solved the problems. Nothing flummoxed him. He is excellent!!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
TV Repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad serviceman was so efficient and knowledgable when repairing my TV. He explained the process and shared info that was so helpful.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
tv install and repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.on the 4th visit the "fixers" easily found the problem that was missed on the other visits---a damaged cord and the TV was fine--- cord replaced and all works fine
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad home appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On a terribke weather day, Gilbert showed up at our home on time. After fixing our printer. He also got our downstairs TV to work. Great customer service
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
TV troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to figure out what was wrong with the tv and fixed it right away.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Theater Room Consult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was professional and extremely knowledgeable. Really helped us evaluate our options for modernization!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Solved problem quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They assessed the problem, ordered parts required and installed them a week later. It solved the problem.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked the geek squad to come out and install my new Sony TV. Dave from the geek squad and his two other helpers did a great job with installation of the TV and the sound bar. I can’t thank them enough they did a great job for me. Thanks again Dave .
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Fantastic job and knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were unsure about how to do different things on our new, smart TV, how wonderful it is now to be able to use it because of their excellent service
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad solved my connectivity issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was very helpful. He was able to solve the led light problem and reconnect AV system to wifi.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
The Geek squad lives up to its excellent reputati!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brandon assessed the problem with my TV /internet connection and fixed it immediately. This visit was per : the problem is now solved.
I would recommend this to a friend