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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 332 Showing 6,621-6,640 of 9,590 reviews
  • Rated 5 out of 5 stars

    Yes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two wonderful members of your Geek Squad! Very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MAhreem was fantastic she explained everything to me and offered some resolution to a pertaining problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great agent, we would recommend him to all our friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech home is a must to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James and his team were very professional and cordial

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my turntable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my receiver so my turntable worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and service technicians. Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find them very helpful in my TV and computer problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    projector lamp replacement and remount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The repair was completed on time, great attention to detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Forget it this survey is very very redivulous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, don't leave BB without them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explain problem, prompt response, no problem, easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents found the trouble with my TV and fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, Family very knowledgeable and had the product working very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gray job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always does a great job with their installs and typically saves me money in the process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great friendly service. Great work and done professionally. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my tv screen issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was very knowledgeable and solved the issue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad(3 times) couldn't figure out how to get my remote to connect. They told me I needed a new receiver, however, got a real tech in and he said I didn't need a new receiver and he was able to connect with my Harmony remote. The Geek squad needs more tech education!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked tv and helped us with operation of clicker and tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew what they were doing and was on time with delivery

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tried but Didn't Finish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad could not figure out my problem with my Iphone and Night Owl Security cameras...after they left I went on line to solve the problem with my Iphone and then was able to fix the problem with Night Owl Security and I did fix the problem myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed my sound systems great service great techs

    I would recommend this to a friend