Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 333 Showing 6,641-6,660 of 9,590 reviews
  • Rated 5 out of 5 stars

    Fixed my sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed my sound systems great service great techs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was polite and installed my TV quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech I talked to to was kind and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my tv efficiently

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mount my tv and set it up for me for ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained very nicely all my options on my tv. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time, polite, solved the problem and left.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much insigjt concerning my problem. The agent gave me his direct phone number. I called him twice. Both calls wereignored. Sad......

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Restored!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional came on time ,knowledgeable great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Call in for help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Placed a call to Greek Squad and the agent was able to help me over the phone to double my problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy agents installed my Samsung sound bar correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my TV. G

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV. Was very knowledgeable, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was knowledge I always shop with Best Buy Electornic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS TV sound issue follow-up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rep was knowledgeable & friendly & completed work as requested

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shoot home entertainment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad fixed my problem with a new receiver. I'll utilize them exclusively for their expertise and timely sevice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quickly done!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was professional and straight to the point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thee agent checked the programming on our TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked the problem to programs on TV and made sure it was working .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the call to schedule an appointment to the service man I couldn’t be happier with the service I got!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful with over the phone assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup my television and its accessories

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good, no complaints, what else is there to say?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent check out the system and TV and sound system

    I would recommend this to a friend