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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 334 Showing 6,661-6,680 of 9,590 reviews
  • Rated 5 out of 5 stars

    Movie Theater Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and explained everything clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the best for setting up and trouble shooting these new complex TV systems ---hands down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service I would recommend it highly!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agens mounted my TV correctly geek squad did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek said repaired my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and patient with instructions Observed coronovirus precautions

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    In-home experience excellent. On the phone, not!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-home technician arrived early and solved my problem quickly. However, my experience on the phone, prior to the appointment, was very disappointing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech fixed my speakers to come on with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    deligent personality with good technical knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tech come out to troubleshoot and update my surround sound system and he was very professional and did a super job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mec

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing workers there so friendly especially mark abrahams and Nate so helpful great ones to go to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Correction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived in a timely fashion and corrected all issues promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop issue and it was fixed that 2nd time around

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service for the Money Easy to get an appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blink reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service resetting a replacement blink camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time, was friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived on time and not only diagnosed my problem,but gave me several options to remedy the situation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad and my security system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech person was very nice but wasn't able to solve the problem. I do not think he knew about security systems and their dvr. Waste of my money! The guy did try his best.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and understanding employees/customer service agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We were please with the help we got over the phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We still needed the Geek Squad to come to the house . They did try to trouble shoot it with us .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed fault on surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech was very knowledgeable and resolved our surround sound issues.

    I would recommend this to a friend