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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 335 Showing 6,681-6,700 of 9,590 reviews
  • Rated 5 out of 5 stars

    Blink reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service resetting a replacement blink camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop issue and it was fixed that 2nd time around

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshoot my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time, was friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Home theater sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing was actually repaired. The one, two, three, four tecs told me things were not working. I kinda knew that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rob Bice is treasure who has great insights to tech challenges of seniors.he was a huge assist to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad prem visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the GEEK squad did a good job of diagnosing my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system mated to remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He mated the sound system to my remote control which I can operate now. He is very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad members who came to my house were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent knowledge...Matt. I recommend him for a raise and a promotion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very knoledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thank you technician was very helpful and polite also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad knows what they are doing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a friendly, competent, professional team who doesn t quit until the problem is fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They fixed my speaker/wiring problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very efficient, tested everything, found the problem and explained it to me after fixing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fix Netgear router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He ran into some difficulties and was able to call for assistance and fixed it promptly.He was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very professional and patient with me. They answered all my stupid questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my TV and guided me through operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and receptive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup TV & TV fireplace stand, including a new DVD .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team did a great job cleaning up “the mess” the satellite company made to my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I belong!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i can't say enough good things about these people! Will always be a member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very happy with the service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help with getting home theatre setup and the technician was very thorough and helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Counter visit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was not helpful! I thought my hard drive had crashed and she offered no splice. I called Apple and got it straightened out!

    I would recommend this to a friend