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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 338 Showing 6,741-6,760 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad helped get the VCR to work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad explained how the VCR should work using 2 remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was very please with this item he like the controllers color and i was pleased with price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Trouble with box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t check my Joey boxes were we think the problem is. Told me call dish!will call back to check it again. Let’s see what happens, then I’ll decide if I call again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Reps are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep was very helpful and patient! She was very knowledgeable and knew exactly how to help me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS completed the task!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rep very knowledgable & helpful! Recommend GS to all!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did Not fix the problem. A few weeks prior.... geek squad worker who said his name was Rodin... went thru my security camera dvr.... later that evening around 9 pm.... the DVR startex beeping a camera tampering warning. Twice after his visit... other geek squad workers came out.... but did. Not fix. Still, every evening the tamper warning beeps go off. Is there a geek squad person to ask Rodin what he turned on.... and how t o turn off?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well done , explained everything, very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    explanations were great, left nothing to the imagination and was very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very happy with the service. Very knowledgeable friendly and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for Home Theater.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good product for protecting Home Theater equipment from power surges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents troubleshooted efficiently and explained well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all problems solved in one visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we had several issues that had to be resolved in a certain order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service provided

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She did an excellent job and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thru geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set=up my tv. fast and efficient. friendly pollite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnj

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pershal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad techs were very efficiant, knowlegible and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad resolved my issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble getting zone2 on my receiver to work. The geek squad person resolved my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV assessment and removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the time to answer all my questions. They also was courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad update both sound bars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent updated both sound bars and provided additional operating services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek squad out to beach house to work on several items. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was great and things are working fine.

    I would recommend this to a friend