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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 338 Showing 6,741-6,760 of 9,590 reviews
  • Rated 5 out of 5 stars

    Technical Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied. On time, professional, and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed quickly and professionally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my home theatre receiver and tested my components. Good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are always helpful! They make things seem easy. They answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all problems solved in one visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we had several issues that had to be resolved in a certain order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Geek squad out to beach house to work on several items. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job on install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time, let me know when he was coming and got the installation done quickly. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad update both sound bars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent updated both sound bars and provided additional operating services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV assessment and removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the time to answer all my questions. They also was courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS completed the task!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rep very knowledgable & helpful! Recommend GS to all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech was knowlegable and intelligent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech was knowledgeable and intelligent. he came on time and spent enough time o explain everything .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pershal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad techs were very efficiant, knowlegible and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new HP5055 printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new printer works fast and quickly. Was very easy to install and did not have any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents troubleshooted efficiently and explained well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The response was prompt and when assistance was needed a second geek squad person came to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service provided

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She did an excellent job and answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm having trouble finding programs or things i'm looking for, I need help.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    SERVICE CALL HELP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since changing to Dish, I was having an annoying sound problem thru my Sony 65. It was resolved

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employee was very knowledgeable and helpful saving us money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was very helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech checked all of our TVs and sound systems to ensure they were set up properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service representative was very helpful with addressing my concerns and helping me resolve them.

    I would recommend this to a friend