Customer Ratings & Reviews

The agents installed my home theatre receiver and tested my components. Good job!

The geek squad are always helpful! They make things seem easy. They answered all my questions.

Easy to schedule and happy with results to repair sound system wiring.

I am still having so problems with my camer door bell

Agents identified the problem and corrected the issue. Unfortunately, they were unable to reprogram the remote due to lack of proper equipment. They were not forewarned by tech desk.

Tech was on time, let me know when he was coming and got the installation done quickly. Great job

My new printer works fast and quickly. Was very easy to install and did not have any issues.

The geek squad served my needs. I highly recommend the service.

The tech checked all of our TVs and sound systems to ensure they were set up properly.

tech was knowledgeable and intelligent. he came on time and spent enough time o explain everything .

The response was prompt and when assistance was needed a second geek squad person came to help.

As a Best Buy Member, my frustration has escalated over the last 30 + days as I continue to face challenges with getting repairs done on my Samsung. The most disheartening aspect is the lack of communication and follow-up. Luis conducted a diagnostic assessment and identified the issue as the main board. He assured me he would send over the details regarding the parts cost and labor via text and he precisely did that. In response, I communicated my agreement stating "okay"and expressing my readiness to proceed. Following that, communication abruptly ceased. Despite my attempts to follow up through text to confirm the receipt of my message and inquire about the status of ordered parts, there was no response. I took the initiative to call and left a message yet received no reply. After a week passed without any communication, I reached out to Best Buy once more to seek an update. During this interaction, I spoke with a young lady name May, who assured me that I would receive a status update in the upcoming days. However, as of January 7th, I have yet to hear from anyone, adding to my growing frustration!

Since changing to Dish, I was having an annoying sound problem thru my Sony 65. It was resolved

The agent wasn’t able to set up the home theater correctly. Had to get tech out 2 more times to get it set up correctly.

I'm having trouble finding programs or things i'm looking for, I need help.

The Geek Squad employee was very knowledgeable and helpful saving us money

Consultant showed up on time and answered the questions that I had.

The agent set up my tv and installed the sound bar. Was very Quick and efficient.

Agent set up the new tv and it is perfect. He also set up the local channels antenna.

agents were timely, effecient, and very good at their service. Always recommend.