Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
not a great comunicator...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he went in the back of t.v. and pushed some buttons, didn't really say what was wrong with t.v. but told me to ask for diagnostics if it acted up again...
I would recommend this to a friendRated 5 out of 5 stars
In home assistance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randy was very knowledgeable and did a gret job ensuring I got everything possible out of my sound system.
I would recommend this to a friendRated 5 out of 5 stars
the Geek Squad helped in my setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They got my sound bar working correctly. They were very good and knowledgeable
I would recommend this to a friendRated 5 out of 5 stars
Very knowledgeable staff. Helpful and concerned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fixed problem immediately and explained to me. Very concerned about the problem.
I would recommend this to a friendRated 5 out of 5 stars
JOHN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech was fabulous. I am glad I signed with Best Buy
I would recommend this to a friendRated 5 out of 5 stars
Zeus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great - couldn’t fix the problem but he did what he could.
I would recommend this to a friendRated 5 out of 5 stars
Quick and fast response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ed Fitzgerald a best buy geek agent always returns my calls. He can even fix things on the phone. THANK YOU
I would recommend this to a friendRated 4 out of 5 stars
Install went well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Things handled fairly professionally and quickly. Ok.
I would recommend this to a friendRated 4 out of 5 stars
They fixed the issue pretty quickly, but I still h
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked on my surround sound and got it to stop echoing
I would recommend this to a friendRated 2 out of 5 stars
Order not fulfillef
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Part ordered; TV part received by BEST BUY. Call received from GEEK SQUAD TECH and told part in store, nobody knows where. Sounds like BEST BUY has an internal reveipt and accountability problem which is out of the control of the TECH. BEST BUY needs to set up an internal tracking and accountability system. Part cost the company money. Problem you have is this cost is passed onto the consumer. Is this a management problem? As a customer Tv still not right, I’m not impressed.
I would recommend this to a friendRated 5 out of 5 stars
Geek squadSolved my issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent quickly what my issue was and resolved It with service call
I would recommend this to a friendRated 5 out of 5 stars
Got the job done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tell you if you have a problem the Geek Squad will help you solve it.
I would recommend this to a friendRated 5 out of 5 stars
Phone support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service from Best Buy. Tech support was very helpful
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always polite and on time extremely knowledgeable always willing to explain everything.
I would recommend this to a friendRated 5 out of 5 stars
Always helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even if they are not able to answer questions, they point you in the right direction to get your answers.
I would recommend this to a friendRated 5 out of 5 stars
did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tried his best to resolve the problem, very courteous, and knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Technician fixed my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My apps and Netflix didn’t open on my tv. The technician fixed it
I would recommend this to a friendRated 5 out of 5 stars
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All went well. Learned a few things about the remote
I would recommend this to a friendRated 3 out of 5 stars
Bogus product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed by the purchase of the products bought!! Bogus connection to the unit and it disconnects by simply touching it and tech said you just need to check connection when you don’t get sound.
I would recommend this to a friendRated 5 out of 5 stars
Best service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My technician was so informative I could not be happier!! He was filled with knowledge.
I would recommend this to a friend