Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad came out to fix TV and remote. They were prompt and courteous, got the job done.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad is a lifesaver for this tech ignorant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have no knowledge of how computers interact with other tech items. Geek Squad is my savior.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad fixed my DVD player and got my streamin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did an excellent job and gave me some helpful ideas. Thanks guys, excellent job.
I would recommend this to a friendRated 3 out of 5 stars
Geek squad came and almost conquered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was very knowledgeable and gracious. However, his fear of Covid contamination made it difficult to really work through all my issues. And, alas, my main problem resurfaced a week later.
I would recommend this to a friendRated 5 out of 5 stars
Service call really helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big help, for simple fix. Back in business watching favorite shows and games, thanks
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time; professional; knowledgeable about our issue and very honest. We were impressed.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed our sound system quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed our bose sound system and showed is how to use the remote.
I would recommend this to a friendRated 5 out of 5 stars
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quick and knowledgeable courteous and very helpful professional and courteous
I would recommend this to a friendRated 5 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly and efficient technicians with extensive knowledge
I would recommend this to a friendRated 5 out of 5 stars
Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good install on cameras……………………………………………………..
I would recommend this to a friendRated 1 out of 5 stars
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well he seems like a nice guy and recommend a new receiver and remote. Since we don't know anything about them we asked that he go purchase them and return to install. After a week with no response, I called the help number and waited 30 minutes to get an answer, they gave me his number. I called him and he stated he had the remote and receiver and could be here on following Wednesday. On Wednesday, he did not show up so I called. He responded on Thursday stating he had been exposed to covid and could not come. He did send me a text with the receiver and remote he recommended. I think the service we received should be concerning to Best Buy and would/will not recommend it to anyone in the future. It has been 3 weeks since we asked for help and paid $100 and we still do not have the situation fixed. Even if I go purchase the receiver and remote I still need help setting everything up but am afraid to use Best Buy now.
No, I would not recommend this to a friendRated 5 out of 5 stars
Things went very well with friendly personnel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All services were performed with professional, friendly, and efficient personnel
I would recommend this to a friendRated 5 out of 5 stars
Sony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice man who didn’t charge me because he could not fix tv.
I would recommend this to a friendRated 5 out of 5 stars
On time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech was on time and worked with us to solve the issue with blue tooth and headset issue.
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and very friendly and very professional . Best Buy is the best.
I would recommend this to a friendRated 3 out of 5 stars
Sonos speakers not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the technition left it worked for approx 2weeks now it doesn’t work at all again.
I would recommend this to a friendRated 5 out of 5 stars
CONNECTION OF TV AND RESET OF WIFI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OUTSTANDING SERVICE. OUTSTANDING CUSTOMER SERVICE.
I would recommend this to a friendRated 5 out of 5 stars
Addressed all my programing b concerns
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents addressed all my concerns, we're very professional
I would recommend this to a friendRated 5 out of 5 stars
Great Service!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy that the Geek Squad could help me! Very friendly and helpful people!
I would recommend this to a friendRated 5 out of 5 stars
Fixed my issues quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were quick and responsive. Very knowledgeable as well!
I would recommend this to a friend