Customer Ratings & Reviews

The agent did a factory reset on my receiver, but now the sound/audio is not working properly. I’ve reached out to the agent, but haven’t heard back yet.

troubleshoot my big screen tv and souround love the geek squad

I wanted an ethernet cable to run from my modem to my cable box, but the service rep did not schedule an install, instead, they scheduled a troubleshoot. four weeks later still no installation.

I asked them to fix the input jumping all over when starting first thing in the morning one of my tv's on roku It would take me at least 5 minutes every morning to get it going They told me that it was a problem with the tv and they couldn't fix it because it was 40 " & I would have to take it into the store. I am 84 years old. When I employed a handyman he fixed it by upgraded it by pushing a button. I am not happy with the Geeks

The agent determined how to enable the doorbell with my WiFi.

The Geek Squad successfully replaced a dead external tv speaker transformer, but inadvertently unplugged the Sony TV's transformer which led a no-picture mystery that took lots of time to figure out by the home owner.

He came out and was able to fix my sound system for my tv.

Product failed but Best Buy stood behind it with a replacement...

I paid for two visits. Got one. Sonos was hooked up OK. the rest was not. Have no clue how to record something, and I also had to go get a new TV for upstairs. I hooked that up myself. I think I should get credit for one Geek Squad call.

Excellent service and knowledgeable people to serve you!!

Missed phone call from the Geek Squad. Solved the problem myself. Sorry for any inconvenience.

Faster !and profesional ! Fix my problems of internet! And update my smart tv

Geek Squad removed malware, virus, etc. and restored usage of my computer.

I am still wondering when someone will get back to me on the speakers for my master bathroom. I would like to buy some replacements and get them installed.

Great service, very knowledgeable and on time. Will use them again.

Very knowledgeable and professional. Great job. Will call again if needed.

tech that came was great and agreed I had an issue and he tried to adjust the settings and said i would need to have a repair tech come out. I heard nothing else from GS until I submitted a dissatisfied survey then I got a voice mail from SHAWNA at GS and when I returned a call to her I had to leave a voice mail and I have not heard from her and this was on 3/16 and 3/21 and have not heard back so needless to say I will not be renewing my GS tech contract

Good advice and product. Fast service and quick checkout

Young Man solved the Problem and was very Professional. Great Young Man.

geek squad is outstanding they understand all of my equipment, great service