Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Thankful for Jay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jay always helps us to make the best decisions. Thank you Jay
I would recommend this to a friendRated 5 out of 5 stars
Tv sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents fixed the sound bar.....................9
I would recommend this to a friendRated 5 out of 5 stars
Geek knowledge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely recommend Geek Squad services for any technical troubleshooting issues.
I would recommend this to a friendRated 5 out of 5 stars
Good job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad members who cane were able to resolve our problem.
I would recommend this to a friendRated 4 out of 5 stars
The service was good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When The Geek Squad came back to troubleshoot, they finally got it right.
I would recommend this to a friendRated 5 out of 5 stars
Happy camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Rep was very thorough, professional, and resolved all of my issues
I would recommend this to a friendRated 5 out of 5 stars
Very Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both at the store and at my home. Problem was diagnosed with my TV and fixed.
I would recommend this to a friendRated 3 out of 5 stars
Very informed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Then tech provided a lot of information about the real reason I wanted my tv reset, but we never did get the tv reset.
I would recommend this to a friendRated 3 out of 5 stars
Is Total Tech worth the money?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't told anything different than i already new, was told they had to come look anyway. Don't think total tech is worth the money!
I would recommend this to a friendRated 3 out of 5 stars
Customer Service Call -Troubleshoot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had some problems with our new sound system for the tv. Our Customer Service Call to Troubleshoot was satisfactory. After being on hold for what seemed like hours, they were unable to hekp us and we had to make a trip to the store.
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek squad installed my equipment quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed my receiver, port and speakers.
I would recommend this to a friendRated 5 out of 5 stars
Enjoy TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tv and sound bar, the Geek Squad was a great help in getting everything in sinc!
I would recommend this to a friendRated 3 out of 5 stars
Disappointed when I would call for someone to come
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is 10 months since they put in my nest program a little late for survey they did a great job but I have called a few times to have someone come out to check doorbell no one never came so not satisfied with my warranty won’t renew it money wasted on warranty
I would recommend this to a friendRated 5 out of 5 stars
Geek squad service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you have diffuculty setting something up , calling the Geek squad # is a no brainer.
I would recommend this to a friendRated 5 out of 5 stars
Tech shows up on time and does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad person shows up on time and helps troubleshoot the problem...life is good.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad got my warranty coverage renewed quick.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They helped me to renew my coverage, but without automatic annual renewals.
I would recommend this to a friendRated 3 out of 5 stars
New tv and sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did the installations and did a great job. In store sales do a very poor job. Long wait time to get help. Staff not knowledgeable and not courteous.
I would recommend this to a friendRated 5 out of 5 stars
Geeks do good work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents did good work. Good, Good, Good. Good work.
I would recommend this to a friendRated 2 out of 5 stars
Wouldn’t set my surround speakers, while he was at
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent would not open and help me set my Bose 700 surround speaker that I bought at Best Buy. He did troubleshoot my home theater. Now I have to set another appointment, he could have done it while he helped me with the surround system. The open box speakers didn’t come with the special screw driver that I need to set it up . Very disappointed.
I would recommend this to a friendRated 5 out of 5 stars
Saved us grief
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used several times to clean up our computers. Both when taken in to store or on line
I would recommend this to a friend