Customer Ratings & Reviews

Very helpful and showed willingness to repeat information/instructions.

Geek squad did a great job setting everything up for me.

Couldn’t be better! Better give the guy a raise!!!

Geek Squad - Customer Service Call - they came out to troubleshoot and were very professional

The geek squad is incredible and knowledgeable. They set up our entire home with ease.

Solved our problem and imparted some added knowledge.

geek squad installed my speaker bar, great job. and set up my remote.

Very polite and personable. On time and informative.

Geek Squad really knows their business, handles everything professionally with courtesy.

Dan is simply the best in his field & the he is the very best period.

the first guy was terrible and not helpful at all, and would not listen to my issues. the second guy was terrific and solved the problem.

We’re very happy with the service technician that worked on our television.

Mike installed Roku tv on porch. Very professional and courteous.

Agent advised we replace the cable box which we did but we continue to have the issue

Most everytime I use Best Buy and/or Geek Squad, there is a problem. This time, after waiting 2 weeks for them to install at $1,200 sound bar, Troubles. Geek arrives to install this $1,200.00 system, and tell me I did not get this from Best Buy. I even show him the receipt. He said ANYONE can make a receipt. He has worked there years, and had never seen this item. (It is a 9.2 system. Nine speakers & 2 Sub Woffers.) I am on the phone and he is also. After much discussion, he agreed it was a Best Buy Item. He needed 4 hours to install, and was given 15 minutes. As I live 70 miles from the local store, I would need to call in again and set up a 4 hour appointment. As Best Buy only sends people to my town every 2 weeks, it will be 4 weeks before they have a 4 hour slot open for me. (I do not remember them telling me any of this when I bought it, or paid extra for the install!) After hours on the phone, and one trip to store again in person, was able to have it installed in two weeks. Then, Item did not work. I told geek to get it off the wall and take it back to store. He said NO!!! He did not have a removal ticket or a ticket for return. I am so done with you! Learn customer service. It starts with common sense, and CUSTOMER Support. Telling a customer NO, I do not have a ticket is NOT customer service.

Great customer service. The technician was helpful as always and my issue was resolved

New Wall mount allows me pull TV out and make changes replacing HDMIcords etc

My experience with Geek Squad was Great! They have excellent customer service!

they are pros did a great job installing sound system, and TV

Always excellent and talented workers at the Geek Squad.