Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rep went above and beyond would only use geek squad
I would recommend this to a friendRated 2 out of 5 stars
Greek squad could not resolve my problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I requested service to have my universal remote reprogrammed . The person arrived but could not do the remote. I paid extra for that service. The technician was very nice, but problem not resolved.
I would recommend this to a friendRated 5 out of 5 stars
Great Service as usual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another great experience with the Geek Squad as always!!!
I would recommend this to a friendRated 5 out of 5 stars
Great Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad tech did a great job assembling my home theater system.
I would recommend this to a friendRated 5 out of 5 stars
Great Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was personable, professional and timely as well as good teacher.
I would recommend this to a friendRated 5 out of 5 stars
Excellent service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was polite, knowledgeable and efficient. Overall, an excellent experience.
I would recommend this to a friendRated 2 out of 5 stars
Soundbar Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Josh was a nice guy, however; upon completing the installation of the soundbar, he was obviously in a big hurry to leave, called his wife about dinner plans, did not "walk me through" the operation procedure, left the manual on the counter but didn't tell me and I found it an hour later. I told him I was legally blind. He should have taken extra time to guide me through the soundbar's operation with the remote control. As it turned out, the soundbar worked for a day and then quit.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, excellent service. quick and accurate.
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was able to fix an earlier problem quickly.
I would recommend this to a friendRated 5 out of 5 stars
Fast and efficient and knowledgable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They got right to the point and fixed what I needed fixing. Good guys
I would recommend this to a friendRated 3 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent tried to get my Sonos system to work. It worked for a day and stopped working.
I would recommend this to a friendRated 3 out of 5 stars
not so well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still having trouble with my orbi mesh system. keeps disconnecting. technician just flitting around on computer, not explaining what hes doing, didn't seem like he had time to explain anything. In home advisor won't contact me back. Not happy
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We’d like to make sure any installation services we’ve performed have been performed correctly, so if you’re still having trouble with the Orbi mesh system you’ve purchased, don’t hesitate to give us a call at 1-800-GEEKSQUAD or 1-800-433-5778, and we’ll be happy to offer any additional assistance you might need.
Rated 3 out of 5 stars
Tv issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I jave had a lot of problems with my TV. From how it was mounted to the connection, and no one os helpful.
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had GS out twice within 10 days, one commonality between the two visits was "Rush". Both times it was rush in, rush out. As far as enlightening me on the nuances of my new purchase, I felt like I just purchased a new car and the salesman gave me 100 keys and told me one of them is the correct key, you need to figure out which one it is. They need to add Maybe to the would you recommend Geek Squad Service to a friend.
No, I would not recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents checked and updated my device....excellent service
I would recommend this to a friendRated 5 out of 5 stars
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv install was poor that's only downside got done with best buy
I would recommend this to a friendRated 5 out of 5 stars
Very helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time, polite & professional, knowledgeable Fixed problem immediately
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Troubleshooting Call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service; the technician was very knowledgeable and I was very impressed
I would recommend this to a friendRated 5 out of 5 stars
excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very useful and reliable; no problems with it and it will be very useful
I would recommend this to a friendRated 5 out of 5 stars
Yes, great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scott did a great job. I will work with him again.
I would recommend this to a friend