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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 9,590 reviews
  • Rated 5 out of 5 stars

    Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable and solved our problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good information and professional. Even taught me something

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound cuts out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent advised we replace the cable box which we did but we continue to have the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and well explained T V adjustment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both tvs adjusted settings and explained how setting got off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good geek installer my t.v

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes it o.k and wood recommend the geek squad to even one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and answered all out questions . Punctual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and seem to know their products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents got my high definition working correctly on my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Courteous knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time solved the problem efficiently courteous professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys come to your home and always are there on time and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great techies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those Geek Squad guys are great and very courteous too!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had GS out twice within 10 days, one commonality between the two visits was "Rush". Both times it was rush in, rush out. As far as enlightening me on the nuances of my new purchase, I felt like I just purchased a new car and the salesman gave me 100 keys and told me one of them is the correct key, you need to figure out which one it is. They need to add Maybe to the would you recommend Geek Squad Service to a friend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is right to the mark, fast services, and excellent attention

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support provided by the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad support was very complete and professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent was knowledgeable and proficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were impressed with the agent's knowledge and he was extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service these people are good would use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He know what he was doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guy knew what he was doing is was good and clean person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Took care of problem. We are happy with service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tv issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I jave had a lot of problems with my TV. From how it was mounted to the connection, and no one os helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My experience with Best Buy has been great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are friendly and have been very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent training on equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will did an excellent job helping us out on how to use equipment.

    I would recommend this to a friend