Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not a Very Happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The visit and the repair at the time was very good. However, less than a week later, all stopped working properly, AGAIN.
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek did not help me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good person. I could not make myself clear to them.
I would recommend this to a friendRated 3 out of 5 stars
unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took a week to get appointment and not very helpful
No, I would not recommend this to a friendRated 3 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did a good job mounthing tv but it took four differant tecs to get it to work after the 4th vist tec fixed it
I would recommend this to a friendRated 3 out of 5 stars
Dolby souround
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never got the dolby atmos speakers right i can never hear the.
No, I would not recommend this to a friendRated 3 out of 5 stars
Didn’t solve the problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a wasted trip. Said he didn’t have his laptop to check or troubleshoot Harmony remote. I have a hue bulb not working properly. Still waiting to hear back.
I would recommend this to a friendRated 3 out of 5 stars
Boise speaker problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to get all My problems resolved. My power was out!
I would recommend this to a friendRated 3 out of 5 stars
Sadly LG makes a terrible product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately my issue could not be fixed. Sadly this TV is either defective or just junk.
I would recommend this to a friendRated 3 out of 5 stars
Set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At times the tech seem to be in a rush and don’t explain some the major details.
I would recommend this to a friendRated 2 out of 5 stars
Geek Squad Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech didn’t want to do the scheduled work. Wanted to charge an additional $59 for the service call for the speaker set up. Told me I could do it myself, when I objected to the additional fee. Geek Squad has always been very responsive in past calls for various installations. Best Buy did refund the cost of the service based on my complaint, which was warranted.
I would recommend this to a friendRated 3 out of 5 stars
New TV Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was advised to contact the tv manufacturer due to the 2-yr warranty.
I would recommend this to a friendRated 3 out of 5 stars
Change audio from cable box to receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents change audio from cable box to my receiver. They did not change the Roku channel
I would recommend this to a friendRated 3 out of 5 stars
Bosch refrigerator.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was about 60% complete. Had to complete taking the refrigerator apart to be able to use it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Miscommunication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the techs sent out were fine, we completely missed the boat. I was advised by two techs that I needed a new universal remote. I've called several times to ask for guidance on what remote to buy with no response. Also, it's crazy that you expect people to be available for a 12 hour window?
No, I would not recommend this to a friendRated 3 out of 5 stars
Indoor antenna
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent very nice but he couldn’t get the indoor antenna to work
I would recommend this to a friendRated 3 out of 5 stars
I Cancelled the appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled the appointment since I figured out the problem with the Sonos sound bar having too much bass
I would recommend this to a friendRated 3 out of 5 stars
Sound bar challenges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was nothing that they could do. Still having the same challenges.
I would recommend this to a friendRated 3 out of 5 stars
Do it on your own!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous. They just can’t get it right. Geek squad had to come back 5 times! Still not happy!
No, I would not recommend this to a friendRated 3 out of 5 stars
Laptip over heating issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned in laptop and it was not fixed for the intended issue which was not documented. When returned the 2nd person who helped us made sure it had the issue correctly.
I would recommend this to a friendRated 3 out of 5 stars
I asked for troubleshooting services for my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took four separate appointments to get a technician to my house.
No, I would not recommend this to a friend