Customer Ratings & Reviews

Got everything working,but still get my tv doesn't support 4K content. You're watching it in 1080p, the highest resolution available! Tech needs to come back an resolve.

They could not determine why I could not connect my item. I returned the product.

As I see it you can't buy a Geek Squat membership just a Tech Squad without as many as values as geek squad.

We had to have the defective soundbars and woofers uninstalled and returned December 26, 2023. We have not received any monies put on our card or a check in the mail as of today January 3, 2024. 1-800 number has been useless in helping numerous times, so came back to the Owasso store for reason. Also, the person who had set up original install removed our address, billing address for all purchases and put in install address as our address. We notified the cashier/store person to be sure and not do that because we cannot receive mail to the physical address being a small town, And it has happened in previous purchases so we were aware it can happen and again it did, still no refund.

Had to have a second visit because the first visit didn't correct all my issues.

Vanessa was to set up another appointment and call us. Never heard back.

He hooked up my surround sound but a few hours later it quit working again.m

Still need work to get everything working. One tv and one echo

Agent came to diagnose problems with TV. Agent said TV needed to have the mother board replaced and would come back a few days later. Was called and told technician would not come. We told him to come back in,June as we moved to FL for the winter.

paid for geek squad trouble shooting service. Was told they can restore my audio head set problem. Came out to repair. Was then told they do not know how to fix it. TV and all components were bought from Best buy. So I am out $150.00 and still no audio headset. Not happy

Agent did not connect any tv. He was here for garage link to connected and power link connect to the lamp . I have never got charge for these little things,I am very disappointed.I was charged two hundreds dollarsI made 25 of my friends to total team now I will not do it

Service was performed 1/13/23. Issue was to help get currently working Nest thermostats added to the Google Home app so I could control them remotely. This did not happen. What did happen was he performed a factory reset, which rendered the thermostats unworkable, getting a message that the C wire was not receiving power. He said I would need an electrician to check that out. So I was without heat for a day until the electrician came. There was nothing wrong with the C wire. But electrician was also unable to get the thermostats on line. We ended up having electrician install 3 Honeywell thermostats at a cost of $150.00 as well as a service charge of $185 from the electrician.

I had to wait two weeks, and I had to call them because they never showed up. So I called them to find out why they didn't show up. And it turns out that they couldn't do what they were coming out to do anyway, they had charged me a $129 and then told me it would take 2 weeks to 10 days to get the money back.

The techs that came out recommended that I needed a new receiver for the new Sony TV that I bought, when in reality I did not need a new Sony receiver at all. The old receiver works just fine !! Was not happy about that!! I would recommend the Geek squad - but not their new purchase suggestion

Really didn't fix anything. The guy that installed it was excellent

My Tv was mounted 4years ago. My service call was to check my Settings on my Tv, amp, blue ray player etc.

The vendor wasn't friendly. I ask them to put on a mash and after that his whole attitude changed

Did not fix my problems. Finally went to HP on line and they fixed most of them.

I wish they would have got all functions of stereo functioning and completed the install. I would have paid for any additional costs

The problem still occurs with my soundbar occasionally.