Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
fixed my home entertainment system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was knowledgeable with my problem and fixed everything in a very short time. He was friendly and pleasant.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
TV Power Cycling Problem Solved!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV with Amazon Fire Stick kept power cycling on for no reason! Our Geek Squad expert diagnosed the problem and problem solved! Thanks Best Buy Geek Squad!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
The Geek squad lives up to its excellent reputati!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brandon assessed the problem with my TV /internet connection and fixed it immediately. This visit was per : the problem is now solved.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad got my tv working!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent got my tv back online, I think, and showed me what to do next time “No Signal” showed up. It is working great now.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
GOOD SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ALL'S WELL AND THAT'S THAT. SEVERAL ISSUES SOLVED QUICKLY. NO DIFFICULTY IN OBTAINING SERVICE.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
TV Repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad serviceman was so efficient and knowledgable when repairing my TV. He explained the process and shared info that was so helpful.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was very professional , they listened and never stopped until they resolved the issue
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek squad helped me to get reconnected to my tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents figured out why my Roku was working fine but my tv was not. They discovered a faulty hdm1 box which they disconnected. Tv working fine. They wore masks and were very polite and helpful.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad knows their stuff!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents came on time and quickly fixed the issue with my Amazon FireStick communication
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Greek Squad is the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Greek Squad technician arrived early and fixed our problem quickly. Love the service.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad trouble shooting for the sounder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the technician was very helpful. not only did he fix the problem with the disconnection between the sound bar and the tv, he also showed me how to fix in the future.
I would recommend this to a friend Rated 5 out of 5 stars
TV and Soundbar set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service all round with excellent knowledge and understanding of my needs and expectations
I would recommend this to a friend- Pros mentioned:Troubleshooting
Rated 5 out of 5 stars
Geek Squad techs/agents are amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents for my tv sound bar were quick and efficient. 15 minutes and problem resolved. My agent for the stove and dryer - Joe - is amazing! His professionalism and trouble shooting skills resolved both our issues. He’s my guy!!!
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Geek Squad helps with connection problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thankful for Jeremy's knowledge and all the help he gives so I understand what went wrong and how to prevent it next time.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad located problem quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys repaired a blu-ray problem that was preventing us from streaming. They also fixed our remote that had a hiccup. As always these agents are among the Geek Squad Stars. Professional and knowledgeable as one would expect. Good job!!
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
The set up was fast andbis working great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was so helpful with connecting the tv to Direct TV. He was quick and knew exactly what to do.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad reverse engineered my home theatre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solved! Your tech figured out the problem and reverse engineered it to work in about 5 minutes.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Fantastic job and knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were unsure about how to do different things on our new, smart TV, how wonderful it is now to be able to use it because of their excellent service
I would recommend this to a friend Rated 5 out of 5 stars
Great experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable...excellent job! Couldn't have been better!
I would recommend this to a friend- Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Sound Bar with no Sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent Victor was very professional, He arrived early, and paired my soundbar. My Soundbar was not working due to power outage. He immediately got it working in no time.
I would recommend this to a friend