Customer Ratings & Reviews

No one seems to help me in setting uo my new ahap laptop and add printer and AOL Gokd. Slao need Envy 5540 printer installed.

Currently my issue is unresolved. Television went out June 21st. Best Buy Geek squad was scheduled. Came out the 27th of June, parts were ordered. No update on replacement(s). July 17th I called television manufacturer was told more than likely television would need to be replaced and advised scheduling to have associate confirm faulty unit, but scheduling was over a month out. Currently July 27th, no update from Geek Squad, appointment scheduled with manufacturer for August. Poor experience with Best Buy Geek Squad. Lack of communication and updating user.

This visit was a continued attempt for Best Buy Total Tech Geek Squad to connect my Best Buy purchase Xbox x series, my Best Buy purchased OLED LG TV, and my Best Buy purchased Yamaha amplifier into a home theater setup. Previous BBTTGS attempts had failed. This attempt failed as well. The tech suggested that I take my Xbox Xand my 77 in OLED TV into the store for them to look at. Is this what you should expect from Best Buy Total Tech?? I guess so.

Had issue with sound system and television not working all the time.

The agent who came to my home was excellent. He took care of the entire home music system. Unfortunately, my tv that was connected to the same receiver stopped working. I didn't check it when the agent was here. Later on, when I contacted Best Buy Total Tech to schedule and appointment, I had the worst possible experience! The manager confirmed that I need to wait for a week before someone can do the troubleshooting! That is simply unacceptable.

When he walked in the door, I asked if he was here to install my new router/cable box that I bought from BB. He replied that he was a theater guy & didn’t know about computers. The only he could do is check the current speed, which he checked. Then he said he didn’t he time to instill the router because that would take 3-4 hrs. So basically he didn’t do anything to install. He suggested that I return the router to BB.

The agents were nice and professional. However the speaker did not cut out while they were here, so they couldn’t assess the problem. Told me to return the speaker but when we called totaltech they said we couldn’t.

My TV Amazon prime movies stop after 10 minutes with a 5004 code. He walked in, said the settings were the same as the last rep and walked. out. No effort made to determine the cause or correct the problem. Other reps have been very good.

sign into The Samsung website did not really help was just too difficult to operate so I had to return it to the store

Remote not functioning he fixed it but not the other problem said he had to leave to go to next call

VERY disappointed!!! Victor showed up on time a assessed the situation with my home theater. He said he'd get back to me after talking with his salesmen back at Best Buy but never did. I called him and left several messages then a Best Buy salesman sent me a quote for over $6,000.00 worth of items - WAY more than what Victor had discussed with me. I called Victor several more times to get an explaination - he never answered so I left several messages which he finally answered (with a very short text showing he obviously didn't want to talk to me) after I said that apparently he didn't want my business and would be going elsewhere. So I will be going elsewhere from now on!

bad hinges on the computer and they went bad quickly

The person that was sent barely do anything. I was trying to tell him what was wrong with the TV he doesn’t listen making the whole thing useless.

Would love to give Geek Squad a higher rating but: 1. According to repair technician, the audio on Soundbar & Oled tv were set wrong and, 2. When we called the Geek Squad help desk to find out if the Soundbar was compatible with the Samsung Oled tv, we were transferred to four different individuals with the fourth person telling us in broken English that the only way to find out would be to send a technician even though both tv and Soundbar were Samsung. We finally ignored her response and called Best Buy for a local technician to troubleshoot our home entertainment system.

The Geek Squad member called that he was on his way but asked what he was going to do when he arrived. I asked him if there were notes explaining that the Ring Doorbell had been offline since September 21 and he was coming to repair it. He explained that he was the wrong person for the job and someone else should have been dispatched. He said he would discuss it with the Mays Landing Store Manager and he would get back to me by 2PM. He did not call me back. No one else called me back to resolve the issue. I spent several hours being transferred to different reps and sometimes being disconnected. Extremely unsatisfactory service.

Could not fix. Said I need to get a newer flash drive 3.0. I bought three. This did not work. I wasn't impressed with the team. I wouldn't recommend based on this experience. A past experience was very good.

They never shower up. No phone call No email. I’m still waiting for for a refund. No communication. Extremely disappointing.

The agent has no experience installing Projector screen, but he came out here are damaged the screen. I have called to complain and seek for repair but was told it needs to be replaced. I was asked to go to the local store (Mansfield, TX) to have it reordered. When i got there, i was told that same product is out of stock and that i will have to wait till the manufacturer have it available. So i am stock with the damaged product. So i am just really angry and upset because i do not see the need of having the geek package if the people you guys send don't know the job

Geek squad fixed issue which was a disconnect between tv and Xbox. However the issue persisted. I called back and said it was my Xbox, I said it wasn’t. I called Xbox went through and it went back to tv. I have to correct any time I want to play in 120mh. So I wasted money and geek squad dude was wrong. I wish people would listen to your complaint and don’t assume, I did the research that the geek squad should have done.

With multiple problems and spending tens of thousands of dollars with you problems do finally get fixed but that’s not without hours and hours of talking with somebody on the phone or and driving a half hour each time to your store absolutely horrible customer service.