Customer Ratings & Reviews

This service happened a couple months ago! You are just now asking for a review?! The people that came did basically zero to fix the problem, charged me $100 prior and left me with the same issue I called them to fix!

Asked the agent to download Geek squad logo, not done. Requested bing be removed, was not. Ask for tTrend Micro to be installed. It was, but cannot access it as logo not added to desktop.

Technician initially blamed cable and even once proven it was the TV that was defective he blamed cable. To say I was disappointed would be an understatement. Fortunately, the next technicians agreed the TV was not working properly, however the replacement panel was damaged and had to be reordered. It’s been more than a month and the TV is still not repaired and I am paying for cable of which U can’t take advantage. Shameful.

Never resolved my issue, my wifi router still does not work, and I have not heard anything about getting it fixed since the visit.

I purchased a new Sony 62 inch tv and installed it myself. I was not ale to sync the audio with my Denon receiver so had to do it manually every time I turned on the tv. The technician reviweded all Sony prompts and was also not able to resolvve the issue. He indicatged that another technician may be ale to help me but instead of scheduling someone else, he old me to call and reschedule. I instead called another service and was able to resolve the issue. I will not be renewing my home service agreement for htis reason.

Couldn't understand Indian accent and troubleshooting led to complete rebooting. Leo came and fixed most of the mess but took so long because of all updates were erased and had to return to complete . Computer now works fine

despite going to store to speak with manager, as Best Buy has made it impossible to call the store, the agents that they sent TWO TIMES NOW, agreed that the were not qualified to preform the repair. I also went to the store a second time to make sure that the notes in the account visit specifically educated in advance what was required. I also asked the service person who came to my house the second time to have the MANAGER call me so we can get on the same page. No response, no new appointment

remote is complicated and still working on figuring out it is not for older people

The gentlemen who came were knowledgeable about televisions. my issue was with a Roomba.

Unfortunately the problem with my tv is not resolved. The tv still cuts out while watching and geek squad thought they found the problem. So the tv is still not fixed

The techs were to troubleshoot the sync of my Sonos arc surround and and Sony Bravia oled tv, external speakers are unavailable and defaults to tv speakers, I have to unplug Sonos , turn tv off and then replug in Sonos and turn tv back on to use external Sonos speakers. Techs said they hadn’t seen this problem before and did not have a solution, they said they would check with other techs to see if anyone else had seen this problem and get back with me, still have not heard back and I have no solution, I am extremely disappointed

I am giving up after 3 tries to schedule a service call. I am trying to resolve an office networking issue with getting 2 computers to connect. I visited my local Best Buy to see if it something that the service plan would cover and I was told it was, so I scheduled a service call after purchasing Total Tech support. Wrong tech scheduled, said was home theater and not computers so couldn't do. Understandable, scheduling mistakes are made. Rescheduled. Waited until 11:45am on day for 8-12 window and called to see what was wrong. Told was double booked, then tried to call but couldn't reach me, so had to reschedule. Went back to store and nice manager rescheduled and made sure was right person. Finally showed and in 5 minutes said he doesn't touch computers, only sets up wireless network and password and I was sold wrong thing. Two months later, still no fix.

The Squad came to check my sound bar which stop working! He pick it up, set it down, got on his phone and said your sound function is going out! He didn’t check the connections or do anything else! When he left I decided to unplug it and just use the TV sounds. It didn’t change a thing so I plugged it back in and lo and behold, it works. He had told me I needed a new sound bar. $129 for nothing. I feel like I got ripped off!

GS rep was unable to guide me through connecting BT earphones to my new Samsung TV. Appointment was made for at home visit. After spending another hour I was able to connect it myself. Appointment was cancelled

Omigosh! So much time on the phone and in the store with different stories about how to handle the first TV, which would not work.

The techs were supposed to have my remote upgraded. It's been 2 weeks and i have not heard back. Left a message s few days ago and still haven't heard

This home troubleshooting service was a total waste of time. I knew that one of the components in the hours, and Wilkins speakers that I purchased from Best Buy was not working. The technician stated that they do not repair the speakers and states that that’s all they could do it was up to me to find a way to repair the speakers on my own. The speakers were purchased at Best Buy.

They were unable to help with tv. I made two different appointments with geek. First one didn't know his stuff. Second time, they canceled

The programming and the functionality of the universal remote is that there are some functions are working and some are not. Overall rating is that the geek squad service is not satisfactory. This is the first time that I called for geek squad service that I am not satisfied.

GS came, took my remotes and tried to do the same thing that I have been doing for days. They were here for about 10 minutes and left. I am quite disappointed