Customer Ratings & Reviews

Excellent, professional service. The agent was polite and patient explaining the problem which he solved.

The agent did a good job. However he acted as if hevwere under a tight time schedule and had to runvto the next client. As a result, I didnt have time to adk him all the questions i needed to have answered and he didnt have time to check all my devices. I beieve its your scheduling that made me seem like jyst another client.vpleade improve your customer service training and expectations.

Garnets were very professional and on time. So happy I got these fine gentlemen for my installation. They explained everything in detail and set me at ease.

The agent assembled my computer desk very well! A small defect on the top of the desk was noted and he did put it in the report if a replacement is necessary as finish might be compromised in the future. The defect was not the agents fault.. the desk came delivered in that condition. The Sauder desk is very sturdy! It would have been nice to have a repair pen included in the packing. Tried to attach picture but photos would not upload

These tech guys have come to my aid for several different purposes and alway were able to solve my tech problems. They are professional and friendly.

The Tech installed our updated received and made easier connections where everything is connected through the receiver. Excellent work by the Tech.

Geek squad did a great job troubleshooting my home theater issues. The team is full of smart and friendly people.

The agent mounted the new tv and got everything in the house working. Great job! Very pleasant.

After downloading upgrade to my amplifier, system went out. Suggestion of unplugging cable box and amplifier and then replugging them allowed entire system to reboot. Problem solved.

It was my pleasure to buy and use the most professional team ( Geek Squad ) to complete my home audio system To Job and great work Thank you Geek squad

The agents trouble shoot my TV and set up my new Dish carrier and taught me how to use the remote.

Everything went well. The guys were on time and very polite and patient with my elderly Mom Very much appreciated . I’ll be buying a new tv soon and will use the Geek Squad for set up

Everything that was requested was done effectively and in a timely manner. I am very satisfied with the completed work.

We had TV-Internet connection issues, which they were able to solve very quickly by knowing all the tricks. Very friendly, helpful and reliable. .

Trouble shooting previous installation Sound Bar / TV

The two specialists were phenomenal and thorough. Both arrived and immediately figured out the issues affecting my Sony Soundbar.. It was evident they were knowledgeable and on task. I was in a flux as my new soundbar wasn’t up to par. It didn’t take long to discover the issue and within 25 minutes the problem was corrected. I’d give the workers 10 stars for their diligence and time on task. I’d highly recommend the two workers for any project Best Buy knowledge base is needed.

Very knowledgeable and polite. Solve my problem quickly. Very humble and not disrespectful. Thanks a bunch for your service.

My printer is working great. I haven't had any problems with it. The installers were great, they made sure I knew how to work everything before they left.

The agent that was sent out this time got our TV working more efficiently and our surround working properly!! Great job by an agent that knew his STUFF!!

The young man was very pleasant and within the hour had my TV up and running; sound system and all. It was awesome.