Customer Ratings & Reviews

Two days after they “fixed” the problem it’s right back to not working again.

The agent did not show up or even call for the date and time that was arranged. We called him the following day to see what happened and we set up another date/time. He arrived late and could not fix our problem. After approximately half an hour he said we needed to buy a new sound bar. After another half it started working. He turned around and walked out. He was also very condescending.

The call center disconnected me on 3 of my my 4 calls. They did not call me back. I spent almost 4 hours on hold and retelling my issue to each representative. I started about 10:30 AM and finally after 6:00 PM. I spoke to DANIEL PINTO. He listened and was able to set up 2 appointments for me.

I've been a loyal customer for over 20 years. Including being a tech support client for 15 years. It's deplorable to take all the points I've worked hard to earn over the months and years I've solely purchased from Best Buy and not allow a committed customer to use them after 60 days! If you want great customer support, you should allow at least 4 months to use the points!

The agents connected my laptops to my printer, after they left, about one day later, my I was not able to print from my laptop. I called the agents twice, I spoke with Tyler, one of the managers of the Geek squad. He assured me the agents would respond, to this date, I have not received a response.

I've made multiple calls and had a tech visit my home. Unfortunately, I am still no closer to using the system than when I began. It seems no one knows how to fix it or is unwilling to put in the time to investigate.

Very unhappy did not fix problem Please send geek squad back

We still have the problem , they did ñor solve the problem correctly

They tried their best but the t v still does not go off so easy

Install outside security lights was done 4/27/21. Solar lights on back of house never did work, call service many time, but no answer, left text message, no reply.

they never gave me an option to come out and connect for me.

They were to order a cd player and send back someone to install and reconfigure my Sonas remote control. There was no followup. When I scheduled the service I said send someone who can configure a sonas control. They didnt know sonas. I just called Geek Squad to see what happened. Again, nothing happened.

So I bought a Sonos Ray and Roku TV from Best Buy. Hooked them up to discover the TV remote was not compatible with the Ray. Geek Squad came out and couldn’t get it to work, but said they would send me a compatible remote. That was six weeks ago……

Technician visiting our home was very good, however I am still waiting for Geek Squad/Best Buy to rectify the problem...it has been 3-1/2 week. Emailed, phoned and visited the store and still nothing. Will be dropping my Total Tech (for the 2nd time) at the end of the month. Customer service should be a priority!

They were impossible to deal with on the phone They sent out a tech person who had no idea what to do. I had to call again to get a tech person here for what my problem was. The problem was never solved. I tried to take of this problem for about three weeks. The problem was never fixed.

Waste of money. They came and said they don’t know what is wrong and can’t do anything to fix it. They also don’t change bulbs in projectors which is one of the reasons I had them come in the first place. The customer service person advised they could do that service.

The agent worked on my TIVO remote. It is still not recording as it is supposed to.

I have no complaints with your service people they were prompt friendly and thorough. I was having issues with my theater system which I purchased at Best Buy and was installed by the geek squad. ($10,000). My complaint is the system is still not working. I am having ongoing problems with my audio and external speakers and am frustrated that I spent extra money for a top receiver television and speakers only to get less quality than I had with my $1500 system.

The tech walked in and looked at the tv for 2 minutes and said it would cost more to fix it than to replace it. A few questions on the front end would probably have determined that the problem was the board and repair was not an option.

I COULD NOT UNDERSTAND THE PERSON WHEN I WAS TRYING TO GET IN TOUCH WITH THE GEEK SQUAD. IN ABOUT AN HOUR AFTER INSTALLATION THE EQUIPMENT QUIT WORKING I CALLED THE TECH, HE SAID HE WAS ALREADY OUT OF TOWN, HE TRIED TO TELL WHAT I COULD DO, IT DIDN'T HELP