Customer Ratings & Reviews

The Geek Squad came to my home to help with my entertainment center. They were obviously in a rush. They were not able to connect my smart tv to smart tv channels like netflex. I also had a bose sound system that had disconnected itself. they got it connected and once they left it disconnected itself again, and still does not work. This was a waste of $99.00. I will not contact the Geek Squad again to help with any electronics in my home.

Remote was set-up wrong. Over a week to schedule Appt. to fix it.

I COULD NOT UNDERSTAND THE PERSON WHEN I WAS TRYING TO GET IN TOUCH WITH THE GEEK SQUAD. IN ABOUT AN HOUR AFTER INSTALLATION THE EQUIPMENT QUIT WORKING I CALLED THE TECH, HE SAID HE WAS ALREADY OUT OF TOWN, HE TRIED TO TELL WHAT I COULD DO, IT DIDN'T HELP

The tech walked in and looked at the tv for 2 minutes and said it would cost more to fix it than to replace it. A few questions on the front end would probably have determined that the problem was the board and repair was not an option.

Made initial appointment for home theatre issue that was scheduled out close to a month. BB called back said Geek Squad person can’t make appointment. Rescheduled for another appointment that was another 3 weeks out. Got call to reschedule a 3rd time. Told them to forget it. Terrible service.

They never came. Made several appointments but never showed up.

The technician ran out of time to fix my problem and left

Unfortunately, after working with the manufacturer of the tv, discovered there was no saving it. But the Geek squad online help saved me from some serious hackers on my computer. I’m so grateful to be a member of the Total Care program. Great to have them watching my back.

The agent said our remote signal was not working properly because a cabinet door was in the way. I removed the cabinet door and it still only works sometimes. I believe it's still the Harmony device. Please have the Geek Squad come back and get this repaired!

The guy was more interested in selling me a TV that I do not need.Ask him to reconnect me with the Internet.Started changing cables,telling me Fire stick way to go.NOW everything is channeled thru this device.THIS IS NOT WHAT I ASK FOR.dID NOT COMPLETE THE JOB.

Unable to repair my TV so now I have an 85 inch set we are unable to use

My device’s time being serviced has exceeded the estimated time frame.

They thought they fixed my tv. It quit working before they were half way up my drive. I was charged $103 for nothing. I had to get on phone with direct tv for about 2 hours to get tv to get picture. Usually Geek Squad is very good.

The agents set up a Wi-Fi network that turns OFF randomly Absolutely not satisfied with your service!!!!!

This service was supposed to help me move my 75" tv that was mounted by best buy a foot away from center and they took my owners manual and installation booklet so i don't know how to adjust it. Only one person showed up and did nothing because he said it was a 2 man job and then closed my service request.

I was very upset with the previous technician drilled holes and my speakers sweated on my speakers. Who is gonna pay for that? I should get. A big gift card for that. Were the stress I went through and nightmares? I paid a lot of money for those speakers. And they still didn't hook enough right.

Agent was awesome, but he told me there was no reason for him to be there due to my issue. Store did not listen and pushed me to Geek Squad instead of that care of the issue in store. Followed up with the Store Manager and he did not want to help or look into the situation and just told me basically to bad, my problem.

it works? i can feel the speaker vibrate but no true bass heard..

Sorry but the Geek Squad was unable to get my new smart tv working when they came. He said that the trouble was with Verizon, Comquest or whoever owns them. I had no WiFi available on the new TV so for a good month. I could not watch YouTube and the like. Things got worse when I called Comquest - couldn't talk to a real person.

Initial Geek Squad member was supposed to get Magnolia to reach out to fix the problem. No follow up despite several calls. Also for second visit confirmed the night before With geek squad that someone with knowledge of programming in Control4 would be here and when they arrived they had no knowledge of Control4. Complete waste of time.