Customer Ratings & Reviews

This is in reference to the ordeal that Geek Squad/Best Buy subjected to me in May 2022 (last month) about the appointment/s, you gave and did not honor your obligations. I have written to you about it at least 10 times. If you really care about it, you must fire your representatives who failed me. Brij Mohan

They did not set up all of the fire sticks on all of the tvs. Only 1 of the 4 and they did not sync the mesh system to the wifi.

Worst service. No organization, no communication among Customer Service and technicians. Talked with three techs, all had different instructions and issues to the one I called for???? Two called with different arrival times? Hard enough to get one, I had TWO! Polite as always.

Price of service calls has increased since initial contract. Too expensive. Did not schedule call. Also, do not want to leave laptop at store to be serviced. Neither problem resolved.

They canceled the appointment without notifing us and rescheduled it for a week later. We then canceled the appointment and went to just buy a new tv, but after deciding on a brand we were told it would be 2 weeks for delivery. We went nest door to PC Richards and we got our new tv in 2 days.

Both techs that came out were unable to troubleshoot the issue. We troubleshooted ourselves and finally found out after several hours/days that it was the Sonos beam that had been recalled. Why do we pay for troubleshooting service when it is not effective?

Could not setup a smart tv to get YouTube tv without fire stick. 2 different geek squad could not fix. One advised to get new modem from internet company……didn’t fix the problem. We have up an use fire stick with a smart tv….so. Description says. Bad experience.

He had no time at all was in a rush. Very disappointed

Requested a troubleshooting geek to connect my bose wireless speakers. Spent $100 and the problem was not fixed. Disappointed with Best buy.

Didnt show with the part they saidv hey were coming on the 2nd visit to check abd replacd and gave a completely different narrative on what was wrong without eveb inspecting. Now its been over a month and still no solid repair or direction.

I want nothing more than to cancel my geek squad membership. I have had nothing but wasted time and no results. It's sad .

You’re telling me I need a new one I called ABT They fixed it over the phone.

i am not able to turn off my TV and the devices connected. We should test turn on and turn off the system before leaving m home. I have a case ID296578508. If someone can call me today and have a tech come to my home today. I repeat, I am not able to turn off my TV and devices.

Are there zero stars? We asked for one type of service and we were scheduled to receive a different one. Please hire competent personnel. Sorry guys. Honest input.

I enrolled in Best Buy Total Tech. This is a complete ripoff. The fee for the analysis is almost as much as the membership. Don’t bother with Best Buy Total.

Had to cancel this service. Every time the automated system reminded me of the appointment, the time changed. It ranged from 7:30am to 8:30 pm -included times when the entry to the building where the TV is located is locked. No way to plan or have input regarding scheduling of this service call.

I never scheduled an appointment and someone showed up at my house and said I had ordered an installation of a ring doorbell. I had a doorbell installed many many months ago. There was never an appointment made for this date. When I called on the phone they said I had scheduled it. I called the police on the technician to make sure he was really from your store but would not allow him to come in

I signed up for service for my tv for $106.49. I thought that after talking to the geek squad that they would come out to the house and diagnose and repair the TV. After coming out to the house and plugging the TV in and trying to turn it on he told me that they cant repair it. WOW, what was the point of that? I spent $106 for nothing! I took the TV to SUREFIXTECH on Colonial and they fixed it.

Pretty mad now actually. It's been almost a month since geek squad took down my TV, breaking it in the process, and its it took them 2 weeks just to get the part to fix it! BUT the day the part comes in, its dropped and shattered. So yea, pretty fed up with their service. This whole process has taken WAY to long to be resolved. Sadly it won't let me give zero stars.

The agent was nice but my problem was not fixed. Now I have large blue ethernet wire running through my home for what was originally a wireless setup. they even made me pay for the wire! Hot mess!!!