Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Total Tech disconnect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show no call from tech. Call center tried reaching them and no answer. I was on the phone for two hours and was transferred 15 times. At the end I was so worked up I thought I was going to have a stroke. Absolutely the worse customer service of any company.
No, I would not recommend this to a friendRated 1 out of 5 stars
Asked for one type of service and got a different
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Are there zero stars? We asked for one type of service and we were scheduled to receive a different one. Please hire competent personnel. Sorry guys. Honest input.
No, I would not recommend this to a friendRated 1 out of 5 stars
bull crap warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took extended warranty and it is useless. Never go their again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ripoff!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enrolled in Best Buy Total Tech. This is a complete ripoff. The fee for the analysis is almost as much as the membership. Don’t bother with Best Buy Total.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price for $99 troubleshooting was not worth especially if one of the main suggestions to fix was getting a new appliance.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek did not know what he was doing. He also parked his truck right in the middle of my driveway? Wanted to charge me for a service I already paid for, Terrible customer experience!
No, I would not recommend this to a friendRated 1 out of 5 stars
Screwed by geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to install my hearing device technology because it was not purchased at Best Buy! However, it is a device that works specifically with my hearing aids I am 78 years old and they wanted to charge me after I paid 199 for a worthless contract
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not fix soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a universal remote from Best Buy about 4 years ago and it stopped working. They could not hook my soundbar to my TV unless I bought a new soundbar and it is about 4 years old. I will go somewhere else to buy my soundbar and remote.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor geek squad service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech "fixed" the television and then left. It had the same problem. I can't get through to anyone. I've called repeatedly and emailed! About to post my complaint on twitter and instagram. Please respond to me and come out and truly fix the TV!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is unreliable. 3 missed appointments.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv doesn’t work . Best Buy won’t fix it or take it back. Salesman want sakes, not customer satisfaction.
No, I would not recommend this to a friendRated 2 out of 5 stars
Incomplete work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service incomplete. Please schedule another service call
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible in terrible terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did a terrible job. scheduling was terrible and they promised installation one day and then they couldn't install and finish in one day because there was defective receiver. then when they rescheduled again they came on the wrong day. in the end it took a full month to get everything resolved. horrible horrible horrible experience.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Best Buy cannot mount a TV and communications are
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second unsuccessful attempt Mount my TV - communication is unacceptable and performance is poor. Would never recommend Total Tech to anyone…it’s been a calamity of errors! Still waiting to have my TV installed - can someone call me to discuss?
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not fix the problem.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fix the problem.I called to have them help with my receiver that I just recently purchased. Their answer the call was to connect me with the manufacturer. That took excessively long and was still not helpful. I ultimately ended up having to read a 200 page manual to figure out how to fix the issue. Very disappointed with geek squad on this one.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We expect our Geek Squad agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No luck with Geek Squad. No cust service by their
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Polite, Punctual, neat techs that came to my home. Asked for a few diagnosis. Very disappointed that the two items I thought I can get answers on , I couldn't. Issue with TV sound for Netflix as well as clicking sound from new 75" Geek Squad "manager" called but put fuel on the fire rather than listen. Extremely disappointing.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Online crash issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the past my issues were handled quickly and professionally. This time I was routed to another website and got totally confused. I am very disappointed and regret renewing especially with the huge increase in price. This is not the same company. Paulo A. Romero
No, I would not recommend this to a friendRated 1 out of 5 stars
I Suppose they get the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But it’s certainly not easy. Probably hands down the worst system set up by a company that is lucky to have the contractors and employees they have because they are the ones that keep me coming back…
I would recommend this to a friendRated 1 out of 5 stars
Greek squad attempted to configure my AV system.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents attempted to configure my AV system so that I could use the play option for another room. After I spent 1 and 1/2 days with the manual, I was able to configure the system. The agents weren't interest in how the system needed to be configured.
I would recommend this to a friendRated 1 out of 5 stars
Not a successful event
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs supposedly corrected my issue but created a larger issue I have to live with for a month before someone can back out to “HOPEFULLY” correct the fix from last time
No, I would not recommend this to a friendRated 1 out of 5 stars
BAD SOUND BAR!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound on my tv abruptly stops nearly every day, sometimes twice a day. I have to turn the tv and sound bar off and unplug it for 5-10 minutes. The sound usually goes back on, or I need to reboot a second time.
No, I would not recommend this to a friend