Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Greek squad attempted to configure my AV system.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents attempted to configure my AV system so that I could use the play option for another room. After I spent 1 and 1/2 days with the manual, I was able to configure the system. The agents weren't interest in how the system needed to be configured.
I would recommend this to a friendRated 1 out of 5 stars
terrible in terrible terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did a terrible job. scheduling was terrible and they promised installation one day and then they couldn't install and finish in one day because there was defective receiver. then when they rescheduled again they came on the wrong day. in the end it took a full month to get everything resolved. horrible horrible horrible experience.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.things were not fixed and was rushed because tech didnt know what was going on and said the cause was the AVR receiver when the avr receiver worked perfectly fine.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service so bad you want to go elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduling is a nightmare!! Cannot get a set time. Only a 12-hour window. Cannot talk to anyone that knows anything. One person shows up when two are needed and that means another appt??? Seriously??
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a successful event
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs supposedly corrected my issue but created a larger issue I have to live with for a month before someone can back out to “HOPEFULLY” correct the fix from last time
No, I would not recommend this to a friendRated 1 out of 5 stars
No luck with Geek Squad. No cust service by their
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Polite, Punctual, neat techs that came to my home. Asked for a few diagnosis. Very disappointed that the two items I thought I can get answers on , I couldn't. Issue with TV sound for Netflix as well as clicking sound from new 75" Geek Squad "manager" called but put fuel on the fire rather than listen. Extremely disappointing.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad Service - Don’ count on the extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service. Been told so many stories by Geek Squad and the Manager of Port Richey Store. Sound bar went out 3 times in 4 months. Now we need to wait to get fixed. So much for the extended warranty.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not fix the problem.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fix the problem.I called to have them help with my receiver that I just recently purchased. Their answer the call was to connect me with the manufacturer. That took excessively long and was still not helpful. I ultimately ended up having to read a 200 page manual to figure out how to fix the issue. Very disappointed with geek squad on this one.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We expect our Geek Squad agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
TV & sound setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were running 2 hours late. Didnt have time to adjust our sound. It was 7:30 when they left & still had an hour drive to get back to their store. Told us they would clean the screens on the 2 tv's but did not.
No, I would not recommend this to a friendRated 1 out of 5 stars
see above
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent complained about Best buy as a company. He then complained about what he percieved as more work then he he believed was needed. He ended up lraving with out doing anything to complete resetting up the home theater now 80% completed
I would recommend this to a friendRated 1 out of 5 stars
Don’t fix it, but a new one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a troubleshoot. Came and tried to talk me out of getting it fixed. Hit the power button and talked about new TVs they have in store. Not a valuable service. I feel like it was a complete waste of my time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lack of communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited over hour on the phone to speak with someone Made an appt for troubleshooting my home computer. Got a call an hour before from a technician who was under the impression he was coming to install a television.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad set up Sirius xm radio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was trying to set an appointment with Geek Squad to have them come to my house to set up aSirius xm radio. The two people I talked to were not able to do this. I was on the phone for 20 minutes
I would recommend this to a friendRated 1 out of 5 stars
Unreal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up. This has happened many times I can’t understand how this keeps happening. Unbelievable and no one apologizes or anything. Like it’s ok to keep missing appointments.
No, I would not recommend this to a friendRated 1 out of 5 stars
Retired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service call to my house. Two geek squad guys played with my TV for about 45 minutes and did not know what was wrong. I went to Best Buys and. Purchased another Hulu connector after being told by a friend that it would solve the problem and it did.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad and Good Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys were clueless. It took a call to Ben Prevost to get someone out who knew what they were doing. Jason Scharder was out on 2/23 and addressed issues with the original installation. It got fixed, finally.
I would recommend this to a friendRated 2 out of 5 stars
Geek Squad tried to make subwoofer work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He didn't fix the problem. Subwoofer still on with no sound.
I would recommend this to a friendRated 1 out of 5 stars
never followed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never came out to fix my issues and didn't even call me or e-mail to cancel the appoitntment. Who ever is incharge ought to be fired!
No, I would not recommend this to a friendRated 2 out of 5 stars
Sonos trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad rep was not able to fix the entire problem
I would recommend this to a friendRated 1 out of 5 stars
Geeksquadnotreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeksquadnevershowedupthefirsttimesaidtheycalledmeneverdidmanageratstoreliedhadproofonmyphonehadtoreschedulewhentechcamehetoldmefirstguyhookedeverthingupwrong
No, I would not recommend this to a friend