Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Just useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came and did nothing. No idea why they waste others time
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
You guys don't have a clue!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally Dissatisfied. Geek squad delivered and installed a Sonos Amp. Doesn't work. Calls and emails complaining are not returned. My next communication will be with the CEO of Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv remote troubleshoot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not figure out how to reprogram my remote to the TV and in the process messed up my direct tv remote. I reprogrammed the direct tv and then went on you tube and reprogrammed my remote myself. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still Waiting on Install from June 14, 2022
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever! Would give a negative star review if possible. From the Turkey Creek store, geek squad, MagnoliaAV, BB customer service reps, even management. Not one employee came through. Simply horrible!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy Velop Mesh system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service tech was fine. Equipment sucks. I bought Velop mesh for my whole house and instead of being able to fix it and make it work. Their suggestion was to buy all new equipment. Lame
I would recommend this to a friendRated 1 out of 5 stars
Asked for Geek Squad, not 3rd party
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third party. MasterTech came to hookup a sound bar. My cable wouldn’t connect so John set up hotspot on iPhone to watch Sounders game. Stopped working when he left.
No, I would not recommend this to a friendRated 1 out of 5 stars
No clue!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad had no idea how to fix the TV. I probably wasted the fee that I paid. Would like to get a refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
LONG WAIT TIME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to wait weeks to get a Geek Squad member to my house to check my sound system. I have picture but no sound. Disappointed in the long wait time to receive serviceDisappointed in the long wait time to receive service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancel order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called 10 days to order a technician to check out a television that wasn’t working I also ordered a wall mount to be added they came and added the wall mount but never showed up for the television to be checked
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A most terrible job. Tv not seating properly on the wall and the wires are hanging out. A simple job done horribly.
No, I would not recommend this to a friendRated 1 out of 5 stars
hire more help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it can take hours before you can get a LIVE person to answer for the geeks and if you get lucky it takes weeks to get an appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was done look at TV confirmed issue. I was told that A service would be done on or around Sept 7th but I have not gotten anything showing such appt has been set but work order seems to be closed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech Fail!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mom was the customer and she was pretty angry. She actually went into Best Buy to make a home appointment because she purchased a new laptop that she needed hooked up to an existing printer.Wasted my mom’s time!
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money. Long hold; told to make appointment for which I would have to pay! Nothing is covered.
No, I would not recommend this to a friendRated 1 out of 5 stars
TV diagnostic and repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience a complete run around with no resolution. A complete waste of valuable time ans resources. The ineptitude runs deep, not just a one off. Best Buy lost a customer for good.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He didn’t show up. This whole mess and your manager Cathy should be fire. She cannot do her job then lies when confronted
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad got it wrong.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! I paid for yearly Totaltech. I told 5 different people this was for a computer issue in an office!! They showed up for home theater! Now told this doesn't even cover for office. $213.99 wasted.
No, I would not recommend this to a friendRated 2 out of 5 stars
3 times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have come to the house 3 times. Still not working right
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time out of your day to connect with us about this. We would like to hear more about what needs to be done and find out how we can help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Volume Control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar volume control using cable remote stopped working within the first hour after installation. Called Geek Squad. Joshua kept asking me to call the manufactureron my own.
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrated with the Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two different people came out and the problem is still not solved. The second person said he would research the problem and get back to me. That never happened.
No, I would not recommend this to a friend