Customer Ratings & Reviews

I've brought my Surface 6 in for repairs at least 8 times since Halloween. It has never worked properly since: just the problem is different.

Service tech was fine. Equipment sucks. I bought Velop mesh for my whole house and instead of being able to fix it and make it work. Their suggestion was to buy all new equipment. Lame

He didn’t show up. This whole mess and your manager Cathy should be fire. She cannot do her job then lies when confronted

Both a salesman and an installer visited our facility to offer recommendations for a laptop and a projector. It's now been 3 months and we've received nothing. We've visited the store, left messages, and still nothing. Apparently doing business with a church was not a top priority. We'll be taking our business elsewhere.

Horrible and horrified! This third-party company who was hired to assist Geek squad Best Buy needs to loose their contract

Spent an hour trying to fix the issue I was having and couldn’t fix it. Then said the equipment would not do the job. By the way I bought lg oled tv, sound bar and DVD player as a set that was all sold as a set and hooked up exactly as specified. should all be compatible. $4000.00 it should work as promised. NOT HAPPY

Could not figure out how to reprogram my remote to the TV and in the process messed up my direct tv remote. I reprogrammed the direct tv and then went on you tube and reprogrammed my remote myself. Very disappointed.

Worst service ever! Would give a negative star review if possible. From the Turkey Creek store, geek squad, MagnoliaAV, BB customer service reps, even management. Not one employee came through. Simply horrible!!

They came and did nothing. No idea why they waste others time

I have to wait weeks to get a Geek Squad member to my house to check my sound system. I have picture but no sound. Disappointed in the long wait time to receive serviceDisappointed in the long wait time to receive service.

I called 10 days to order a technician to check out a television that wasn’t working I also ordered a wall mount to be added they came and added the wall mount but never showed up for the television to be checked

Nothing was done look at TV confirmed issue. I was told that A service would be done on or around Sept 7th but I have not gotten anything showing such appt has been set but work order seems to be closed.

it can take hours before you can get a LIVE person to answer for the geeks and if you get lucky it takes weeks to get an appointment.

Horrible experience a complete run around with no resolution. A complete waste of valuable time ans resources. The ineptitude runs deep, not just a one off. Best Buy lost a customer for good.

My mom was the customer and she was pretty angry. She actually went into Best Buy to make a home appointment because she purchased a new laptop that she needed hooked up to an existing printer.Wasted my mom’s time!

Total waste of money. Long hold; told to make appointment for which I would have to pay! Nothing is covered.

Terrible! I paid for yearly Totaltech. I told 5 different people this was for a computer issue in an office!! They showed up for home theater! Now told this doesn't even cover for office. $213.99 wasted.

Soundbar volume control using cable remote stopped working within the first hour after installation. Called Geek Squad. Joshua kept asking me to call the manufactureron my own.

Two different people came out and the problem is still not solved. The second person said he would research the problem and get back to me. That never happened.

Agent wasn’t aware of the purpose of my call — for the second time. Systems still don’t work fully and I don’t feel educated.