Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
3 times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have come to the house 3 times. Still not working right
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time out of your day to connect with us about this. We would like to hear more about what needs to be done and find out how we can help. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Disgusted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They called me during my window of appointment time and told me that they were not coming. They would be out in two weeks that did not work for me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Non complying for customers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I requested the tech to arrive in the morning twice they scheduled to come late afternoon. I gave up trying. Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
No follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad rep was supposed to have someone come out and check our sound card, as our Sonos Beam II won't stay connected. We never heard from that person.
No, I would not recommend this to a friendRated 1 out of 5 stars
They sent wrong tech needed refrigerator tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had an appointment with a refrigerator freezer technician and they sent a home theater technician instead. He said he would set up the one with the correct department and no answer. no response. Still waiting
No, I would not recommend this to a friendRated 1 out of 5 stars
I have Had it with Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to call ATT to get it working and tech let cables laying in floor. Was told my tv would be covered under Total Tech warranty, now I am told no. That's why I bought it. Beware everyone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still not working correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is still not working in the cable box - we have to open the cabinet to turn the cable bo. On
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad didn’t show up after over a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone showed up 1 out of 3 appointments. The individual that showed up was amazing. My experience otherwise was nothing short of a disaster.
No, I would not recommend this to a friendRated 1 out of 5 stars
I still have no specific recommendations .........
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first team quickly got our TV working again........ Polite and professional. I still have no specific recommendations from our visit several weeks ago by the second Geek Squad gentleman on the products we need to correct the remaining problems of our TV and sound system.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to send us your review. While we're happy to hear your repair went smoothly, it's less heartening to find out that you've not had a satisfactory result from the other service you engaged. We apologize for not having gotten back to you as you rightfully expected. For further assistance with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Problem still happening
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs were nice but problem still exist even after changing a part out!
I would recommend this to a friendRated 1 out of 5 stars
Unbelievable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came and said he said needs to come back with sommoen and completed the order.
No, I would not recommend this to a friendRated 1 out of 5 stars
HELP HELP HELP!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some one stole my information and used it but by geek squad stuff in Austin Texas ( Whitch I do not live in Texas) if I can not get some info about what happened with my account I will be forced to go to the police about my info getting stolen so if I could get a email back about what happened
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Drake3. Thanks for reaching out. Having also been a victim of identity theft, I know how stressful it can be. I'm sorry to hear that happened. I'd recommend contacting the authorities about this. If they contact us, we will cooperate with their investigative inquiries to our fullest capability.
Rated 1 out of 5 stars
Service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tech was sent out for a tv and soundbar. He said he didn’t have tv or soundbar knowledge. I told him he was out here for an iRobot. He said he doesn’t do that either and left.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bestbuy home theater service is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problem was not resolved. I spent 50k for this system and everything is terrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
NO ONE CAME OUT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy cancelled my appt. there is no review to give. NO ONE CAME TO MY HOUSE. I have time find time in my schedule to make another appot.
I would recommend this to a friendRated 1 out of 5 stars
Geek squad incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't resolve any of my problems. Totally useless. For 200.00 I got crap service they are incompetent. I want my money refunded since they didn't provide the services I paid For.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys came to my house I expained to them about bose 1 to connect the sound and said they said remote not working point of remote also cant help us also they left the house.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor troubleshooting skills
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did not know anything. They suggest everything from replacing all the components in my home theater to tearing down the walls. A total waste of time
No, I would not recommend this to a friendRated 1 out of 5 stars
Problem solving for home theater.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems were not resolved and Rep never got back to me. He may continue to look for answers, however, he should let me know.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad install my tv and sound bar.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to resolve issue. Lackluster follow up to resolve issue. Poor customer service from your technical support team.
No, I would not recommend this to a friend